Epic Training & Go-Live Support Specialist

Vytalize Health; New York (NY); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Annual Bonus Potential

401(k) Match (100% up to 4%)

Health Benefits Effective Day 1

Health & Wellness Stipend

Job summary

Vytalize Health is seeking an Epic Training & Support Specialist to provide end-user support, workflow guidance, and training during go-lives, upgrades, and optimization efforts. This role collaborates with analysts and build teams to relay real-world feedback.

VHP is a growing affiliate of Vytalize Health, focused on relieving administrative burdens for independent physicians and improving patient care. Join during an exciting growth phase and contribute to key Epic initiatives.

Qualifications

• Minimum 3 years of Epic end-user experience.
• Experience providing Epic training in a healthcare environment.
• Strong understanding of clinical or operational workflows.
• Excellent communication and presentation skills.

Responsibilities

• Provide at-the-elbow support for clinicians and operational staff during go-lives and major initiatives
• Deliver end-user training and workflow education for Epic applications
• Share feedback on workflow challenges observed during support and training sessions.
• Serve as a subject-matter resource for assigned Epic functionality
• Assist with workflow testing, training environments, and end-user simulations
• Troubleshoot moderately complex issues and determine appropriate resolution or escalation
• Create and maintain training materials and support documentation
• Support application upgrades and new functionality adoption

Skills

Epic end-user experience

Education

Associate degree or MA certification

Job description

Vytalize Health is seeking an Epic Training & Support Specialist to provide end-user support, workflow guidance, and training during go-lives, upgrades, and optimization efforts. This role collaborates with analysts and build teams to relay real-world feedback.

VHP is a growing affiliate of Vytalize Health, focused on relieving administrative burdens for independent physicians and improving patient care. Join during an exciting growth phase and contribute to key Epic initiatives.