Epic Go‑Live Trainer & Support Specialist

Vytalize; United States; On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Annual Bonus Potential

401(k) Match (100% up to 4%)

Health Benefits Effective Day 1

Health & Wellness Stipend

Job summary

Vytal Health is seeking an Epic Training & Support Specialist to provide end-user support, workflow assistance, and training during go-lives, upgrades, and optimization efforts. You will work with analysts and build teams to relay real-world feedback.

This role delivers frontline Epic end-user training, serves as a subject-matter resource, and helps test workflows and environments while supporting upgrades in a fast-paced healthcare setting.

Qualifications

• Associates degree or Medical Assistance certification or equivalent experience.
• Minimum of 3 years experience using Epic as an end user.
• Experience providing Epic application support or training in a healthcare environment.
• Strong understanding of clinical or operational workflows.
• Excellent communication and presentation skills.
• Ability to work independently in a fast-paced, customer-facing environment.

Responsibilities

• Provide at-the-elbow support for clinicians and operational staff during go-lives and major initiatives.
• Deliver end-user training and workflow education for Epic applications.
• Share feedback on workflow challenges observed during support and training sessions.
• Serve as a subject-matter resource for assigned Epic functionality.
• Assist with workflow testing, training environments, and end-user simulations.
• Troubleshoot moderately complex issues and determine appropriate resolution or escalation.
• Create and maintain training materials and support documentation.
• Support application upgrades and new functionality adoption.

Skills

Workflow observation

Adult learning

Epic knowledge

Clinical stakeholder relationships

Problem-solving & adaptability

Education

Associates degree or Medical Assistance certification

Tools

Epic

Job description

Vytal Health is seeking an Epic Training & Support Specialist to provide end-user support, workflow assistance, and training during go-lives, upgrades, and optimization efforts. You will work with analysts and build teams to relay real-world feedback.

This role delivers frontline Epic end-user training, serves as a subject-matter resource, and helps test workflows and environments while supporting upgrades in a fast-paced healthcare setting.