Epic Go-Live Consultant

Nordic Consulting Partners; Madison (WI); On-site; CAD 90,000 - 120,000; Full time

Job summary

Nordic Consulting Partners in Canada is seeking an Epic Go-Live Consultant to provide at-the-elbow support during Epic implementations, upgrades, and activation events. You will assist clinicians and staff with Epic workflows, navigation, documentation, and order entry during times of significant organizational change.

The role emphasizes end-user support, training reinforcement, issue tracking, and collaboration with multidisciplinary teams.

Qualifications

• Minimum 2 Epic go-lives in the last 5 years required.
• Experience supporting healthcare operations or clinical workflows.
• Strong end-user support methodologies and issue escalation knowledge.
• Excellent communication and customer service skills.
• Ability to work independently and within multidisciplinary teams.
• Flexible schedules, including evenings, weekends, and overnights during go-lives.
• Epic go-live, training, command center, or support experience is preferred.
• Clinical background strongly preferred.

Responsibilities

• Provide at-the-elbow Epic support during go-live and stabilization activities.
• Assist clinicians and staff with Epic workflows, documentation, and order entry.
• Observe workflows to improve adoption and efficiency.
• Support physicians, nurses, revenue cycle teams during transitions to Epic.
• Document issues and escalate through established channels.
• Participate in command center activities and daily stand-ups.
• Reinforce training and Epic best practices.
• Monitor issue resolution and follow up with end users.

Job description

Make a difference. Be happy. Grow your career.

Position Summary

The Epic Go-Live Consultant provides at-the-elbow support during Epic implementations, upgrades, and activation events. This position plays a critical role in supporting end users during periods of significant organizational change.

Key Responsibilities

• Provide at-the-elbow support for Epic end users during go-live and stabilization activities.
• Assist clinicians and staff with Epic workflows, navigation, documentation, order entry, and application-specific functionality.
• Observe user workflows and identify opportunities to improve adoption and efficiency.
• Support physicians, nurses, revenue cycle teams, and operational departments as they transition to Epic.
• Document issues, answer workflow questions, and escalated technical concerns through established support channels.
• Participate in command center activities, issue tracking, and daily status meetings.
• Reinforce training concepts and Epic best practices.
• Monitor issue resolution and provide timely follow-up to end users.

Required Qualifications

• Previous experience supporting at least 2 Epic go-lives in the last 5 years required.
• Experience supporting healthcare operations, clinical workflows, revenue cycle workflows, or healthcare technology projects.
• Strong understanding of end-user support methodologies and issue escalation processes.
• Excellent communication and customer service skills.
• Ability to work independently and within multidisciplinary teams.
• Strong troubleshooting and problem-solving abilities.
• Ability to work flexible schedules, including evenings, weekends, and overnight shifts during go-live periods.

Preferred Qualifications

• Previous Epic go-live, implementation, training, command center, or support experience.
• Clinical background strongly preferred.
• Clinical, healthcare operations, or informatics experience preferred.

This is a new position supporting a client project.

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.