Epic Systems Architect - Azure Cloud & HA Expert

University of Michigan; Michigan; On-site; USD 130,000 - 190,000; Full time

Job summary

University of Michigan’s Michigan Medicine HITS department seeks a Senior System Architect to serve as an Epic Client Systems Administrator on the MiChart Application Infrastructure team. You will install, configure, and upgrade Windows Server components for Epic services, while integrating with Azure and consolidating Epic systems into a single instance.

You will provide production support, develop custom utilities, and ensure secure, reliable MiChart operations.

Qualifications

• Bachelor's degree in Computer Science or related field or equivalent experience.
• 7+ years of progressively responsible Epic or enterprise health care app experience or as a System Administrator.
• Epic Client Systems Administrator Certifications must be obtained within 6 months.

Responsibilities

• Support current Production MiChart Epic application/system upgrades and patching.
• Expertise supporting and troubleshooting Windows Server OS and interactions with application system support.
• Support and enhance processes for running Epic system in the Azure Cloud.
• Install/configure IIS based applications.
• Install/renew TLS certificates.
• Troubleshoot Windows OS with SysInternals tools (procmon), Wireshark, perfmon/resource monitor.
• Utilize Splunk search queries to help troubleshoot and find difficult problems.
• Setup/support network load balancing using Netscaler and/or F5.
• Support PCI compliance.
• Write and support scripting solutions for managing services and automating tasks.
• Support and manage NTFS file share permissions.
• Review, manage and deploy updates and new software from EpicCoordinate with Enterprise Infrastructure teams for server, SAN, Security and Cluster configuration settings.
• Troubleshoot end user device configuration issues.
• Troubleshoot and support 3rd party integrations.
• Troubleshoot and support device integration with MiChart including paper scanners, barcode scanners, eSignature pads and related drivers, scan formats, etc.
• Troubleshoot and support MiChart printing and print types, including client-side, server-side, and local printing, ZPL and rich text label printing.
• Participate in the Oncall rotation.
• Performs other related duties as required.
• Support Application side development in MiChart.
• Work with the Application Coordinators to resolve problems.
• Review and diagnosis error logs associated with High Availability/Clustering/Load Balancing and the Epic services.
• Troubleshoot hardware and operating system messages.
• Develop custom solutions to integrate Epic applications with our existing processes and procedures.
• Support device integration needs for various end user devices.
• Support of MiChart application with the EDEM core image.
• Support the implementations of new MiChart modules and other IT Initiatives Design, install, configure and maintain high availability, load balanced and clustered Windows servers components.
• Work with Enterprise Platform teams to deploy the servers.
• Design and modify cluster and load balancing configuration as changes in configuration of individual nodes occur.
• Install the Epic applications and services on end point devices, clustered and load balanced Windows servers.
• DocumentationWrite up support documents for other team members.
• Perform any other work tasks as assigned by manager.

Skills

Windows Server Admin

Epic administration

PowerShell

Python

IIS

HTML

CSS

JavaScript

Networking concepts

Load balancing

High availability

Cloud/virtualization

Education

Bachelor's degree in Computer Science or related field

Epic Client Systems Administrator Certification

5+ years in Epic/system administration

Tools

Splunk

SysInternals

Job description

University of Michigan’s Michigan Medicine HITS department seeks a Senior System Architect to serve as an Epic Client Systems Administrator on the MiChart Application Infrastructure team. You will install, configure, and upgrade Windows Server components for Epic services, while integrating with Azure and consolidating Epic systems into a single instance.

You will provide production support, develop custom utilities, and ensure secure, reliable MiChart operations.