Epic Scheduling & Patient Access Specialist

Yale NewHaven Health; Torrington (CT); On-site; USD 40,000 - 55,000; Full time

Job summary

Yale NewHaven Health is seeking a Patient Financial Access Specialist in Torrington, CT. This role is crucial for ensuring the effective handling of patient scheduling and financial access. The Specialist will coordinate appointment scheduling and manage patient information, aiming to provide excellent customer service.

Applicants should have a high school diploma or GED and a preferred associate degree. Experience in a customer service environment, especially in healthcare, is also preferred. The position demands strong critical thinking and interpersonal skills.

Qualifications

• Two to three years' experience in customer service, preferably in a hospital/physician office.
• Ability to multitask and reprioritize in response to volume changes.
• Strong investigative and problem-solving skills.

Responsibilities

• Ensure all required information for patient throughput is obtained.
• Accurately schedules patient follow-up appointments.
• Coordinates tasks related to appointment scheduling.
• Provides service excellence ensuring a positive patient experience.
• Maintains Epic Templates for various locations.

Skills

Self-directed

Organizational skills

Interpersonal skills

Critical thinking

Problem solving

Education

High school diploma or GED

Associate degree preferred

Tools

Epic system

Computer systems

Job description

Yale NewHaven Health is seeking a Patient Financial Access Specialist in Torrington, CT. This role is crucial for ensuring the effective handling of patient scheduling and financial access. The Specialist will coordinate appointment scheduling and manage patient information, aiming to provide excellent customer service.

Applicants should have a high school diploma or GED and a preferred associate degree. Experience in a customer service environment, especially in healthcare, is also preferred. The position demands strong critical thinking and interpersonal skills.