Epic Scheduling & Operations Associate II

University of Alabama at Birmingham

University (FL)

On-site

USD 21,000 - 28,000

Full time

14 days+

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Job summary

The University of Alabama at Birmingham seeks an OFFICE ASSOCIATE II to serve as the primary Epic resource for the division, supporting faculty, nursing staff and administrative personnel with Epic scheduling and workflow.

The role emphasizes maximizing template utilization, troubleshooting scheduling issues, generating Epic reports, and participating in Epic upgrades and new workflows. OnBase faxes are managed as part of daily duties and operations. This position is onsite with a day shift.

Qualifications

High School diploma or GED and five (5) years of related experience required.

Responsibilities

Schedule, coordinate, and manage patient appointments for assigned providers.
Follow division protocol for scheduling, rescheduling, and cancelling patient appointments.
Coordinate clinic schedules, provider blocks, and patient movement due to scheduling changes.
Work with faculty and nursing staff to maintain appropriate clinic volumes and patient access.
Assist patients and families with appointment-related questions and scheduling concerns.
Monitor cancellation reports and wait lists to maximize clinic utilization.
Coordinate referrals, diagnostic testing, procedures, and outside appointments as directed.
Process appointment reminder activities and assist with telehealth scheduling when applicable.
Route scheduling concerns and patient calls to the appropriate clinical staff.
Provide cross-training to administrative staff regarding Epic, scheduling processes, and procedures.
Assist with onboarding and orientation of new employees.
Serve as administrative lead in the absence of the Administrative Supervisor.