EPIC Sales Support Associate

Eastern Industrial Supplies, Inc; Augusta (GA); On-site; USD 40,000 - 56,000; Full time

Job summary

Eastern Industrial Supplies, Inc. is seeking an organized coordinator to support the sale of engineered products, instrumentation, controls, and industrial piping supplies. You will manage the order pipeline, quote-to-PO conversions, and vendor communications while building solid product knowledge.

This role emphasizes cross‑functional teamwork, meticulous record keeping, and timely updates to customers, ensuring accurate documentation and delivery timelines from quote to order.

Qualifications

• Experience with order pipeline and PO conversions.
• Ability to manage vendor communications and data entry.
• Familiarity with core operating systems and shipping processes.

Responsibilities

• Track shipping and delivery information daily.
• Expedite purchase orders and prepare vendor quotes.
• Maintain a standardized folder system for quotes and POs.
• Log tasks, projects, and RFQs in Spiro.ai.
• Provide basic product and technical information to customers.
• Enter quotations and orders into core systems.
• Coordinate delivery timelines and service needs with customers.
• Sync activities across sales, service, accounting, receiving, and shipping.

Skills

Order processing

Vendor coordination

Shipping coordination

Customer support

Data entry

Spiro.ai

Tools

Spiro.ai

Job description

Eastern Industrial Supplies specializes in the quality distribution of pipes, valves, and fittings (PVF), as well as commercial plumbing products. We opened our doors in 1980 in Greenville, SC and our growth has led the company into the Southeast markets of SC, NC, GA, TN, AL, and FL. We focus on exceeding customer expectations and honoring God in all we do by: caring for people, continuously improving, and growing profitably. We have built a culture of caring in which people are always more important than profits. Each member of our team is truly valued. We are a family-owned and operated company, and the culture of being a family also resonates through all associates!

About the role

Coordinates and supports activities of the organization engaged in the sale of engineered products, instrumentation, controls, and industrial piping supplies. Provides foundational customer and operational support by managing the order pipeline, quote-to-PO conversions, and vendor communications while systematically developing technical product knowledge.

What you'll do

Included are the following. Other duties may be assigned.

Immediate Core Duties & Process Support

• Focuses daily activities on tracking down shipping/delivery information, expediting purchase orders (POs), and preparing standard or repeat vendor quotes.
• Implements and maintains a standardized physical folder system for quote-to-PO conversions, ensuring folders are labeled accurately with Sales Order (SO) numbers and include all pertinent spreadsheets and shop notes to guarantee seamless absence coverage across the team.
• Minimizes operational bottlenecks by adhering to strict workflow guidelines, ensuring all assigned tasks, projects, and RFQs are systematically logged and tracked via Spiro.ai.
• Generates new and repeat sales by providing basic product and technical information in a timely manner.
• Enters sales quotations and orders for new and existing customers into core operating systems.
• Confers with potential and existing customers to ascertain delivery timelines and required service needs.
• Organizes documentation on all orders and quotes to resolve discrepancies with vendor billing, monitoring scheduled shipment dates to ensure timely delivery.
• Sets up and maintains comprehensive customer files.
• Coordinates activities across sales, service, accounting, receiving, and shipping operations to ensure a fluid customer experience.