EPIC Sales Support Associate

Eastern Industrial Supplies, Inc.; Augusta (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Eastern Industrial Supplies, Inc. in Augusta, GA is seeking a detail-oriented Sales Support Associate to coordinate order processing and customer service activities. You will manage the order pipeline, assist with quote-to-PO conversions, and communicate with vendors to keep deliveries on track.

The role emphasizes accuracy in documentation, proactive problem solving, and collaboration across sales, service, accounting, receiving, and shipping to ensure a smooth customer experience.

Qualifications

• Experience in sales support or customer service.
• Familiar with order entry and quotes.
• Ability to coordinate cross‑functional tasks.

Responsibilities

• Immediate Core Duties & Process Support: track shipping/delivery information, expedite POs, prepare vendor quotes.
• Implements standardized filing for quote‑to‑PO conversions with SO numbering and documentation.
• Minimize bottlenecks by logging and tracking tasks, projects, and RFQs in Spiro.ai.
• Sales Support & Customer Service: provide product/technical information, enter quotations and orders, confirm delivery timelines.
• Organize orders/quotes docs to resolve vendor billing discrepancies and monitor shipment dates.
• Maintain comprehensive customer files and coordinate across departments to ensure a smooth customer experience.

Skills

Order processing

Customer service

Sales support

Vendor communication

Shipping coordination

Tools

Spiro.ai

Job description

About Eastern Industrial Supplies, Inc

Eastern Industrial Supplies specializes in the quality distribution of pipes, valves, and fittings (PVF), as well as commercial plumbing products. We opened our doors in 1980 in Greenville, SC and our growth has led the company into the Southeast markets of SC, NC, GA, TN, AL, and FL. We focus on exceeding customer expectations and honoring God in all we do by caring for people, continuously improving, and growing profitably. We have built a culture of caring in which people are always more important than profits. Each member of our team is truly valued. We are a family‑owned and operated company, and the culture of being a family also resonates through all associates!

About The Role

Coordinates and supports activities of the organization engaged in the sale of engineered products, instrumentation, controls, and industrial piping supplies. Provides foundational customer and operational support by managing the order pipeline, quote‑to‑PO conversions, and vendor communications while systematically developing technical product knowledge.

What You’ll Do

Included are the following. Other duties may be assigned.

Immediate Core Duties & Process Support

• Focuses daily activities on tracking down shipping/delivery information, expediting purchase orders (POs), and preparing standard or repeat vendor quotes.
• Implements and maintains a standardized physical folder system for quote‑to‑PO conversions, ensuring folders are labeled accurately with Sales Order (SO) numbers and include all pertinent spreadsheets and shop notes to guarantee seamless absence coverage across the team.
• Minimizes operational bottlenecks by adhering to strict workflow guidelines, ensuring all assigned tasks, projects, and RFQs are systematically logged and tracked via Spiro.ai.

Sales Support & Customer Service

• Generates new and repeat sales by providing basic product and technical information in a timely manner.
• Enter sales quotations and orders for new and existing customers into core operating systems.
• Confers with potential and existing customers to ascertain delivery timelines and required service needs.
• Organizes documentation on all orders and quotes to resolve discrepancies with vendor billing, monitoring scheduled shipment dates to ensure timely delivery.
• Sets up and maintains comprehensive customer files.
• Coordinates activities across sales, service, accounting, receiving, and shipping operations to ensure a fluid customer experience.