Radiant Senior Application Advisor

USA102 Nordic Consulting Partners, Inc.; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Nordic is seeking a Senior Application Advisor - Managed Services to deliver expert Epic EHR design, build, testing, and advanced troubleshooting for Nordic’s healthcare clients in the United States.

The role also includes mentoring other Managed Services team members and guiding internal and customer teams toward resolution, aligning with Nordic’s mission to empower healthcare providers through technology.

Qualifications

• Post-secondary education or equivalent experience required.
• Epic certification in Radiant is required or strongly preferred.
• Excellent written and verbal communication with ability to influence stakeholders at all levels.
• Proven problem-solving and technical skills.
• Experience with ticketing systems and change management processes.

Responsibilities

• Provide expert-level troubleshooting to ensure Epic applications are stable and integrated for Nordic clients.
• Perform issue analysis, build and testing, and translate needs into detailed specifications.
• Oversee onboarding of new team members and orient them to client configurations and processes.
• Mentor and coach team members in technical and soft skills, and provide timely feedback.

Skills

Epic expertise

Clear communication

Mentorship/leadership

Problem solving

Customer service

Education

Epic certification in Radiant

Post-secondary education or equivalent experience

Tools

Microsoft Office

ITIL knowledge

Ticketing systems

Job description

Make a difference. Be happy. Grow your career.

THE ROLE

The Senior Application Advisor - Managed Services provides expert Epic EHR design, build, testing and advanced troubleshooting services for Nordic clients while overseeing customer engagements and mentoring other Managed Services team members. They have the technical and soft skills to navigate any situation related to their application and guide internal, and customer teams, to a resolution. Nordic, repeat Best in KLAS IT Services Firm and solely serving the healthcare industry, strives to empower healthcare providers to leverage technology and to realize digital transformation. All Nordic staff embrace Nordic's maxims and mission to serve our customers who care so well for us.

Key Responsibilities

• Perform expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of Epic applications for Nordic's complex customers.
• Fulfill system requests from customers by performing issue analysis within their application and across other integrated applications and systems, translating needs into detailed requirement specifications, and performing system build and testing.
• Anticipate the impact of changes to other applications and systems and take necessary steps to manage those impacts.
• Oversee and participate in the onboarding of new team members to the customer support team, including orienting to unique client configurations and processes, and introducing employees to customer counterparts.

Growth and Mentorship

• Explain complex system setups and impacts in ways that are easy to understand for internal staff and customer counterparts up to and including IT and operational leadership.
• Create documentation that enables consistent process execution.
• Identify opportunities to delegate work to support team member growth, with appropriate guidance and oversight.
• Mentor and coach team members in both technical skills and soft skills such as time management, communication, project management, and escalation.
• Provide timely, constructive feedback that builds confidence and supports continuous improvement.

Skills and Experience

• Post-secondary education or equivalent experience required.
• Epic certification in Radiant 5+ years of experience implementing, training, or supporting Epic modules.
• Demonstrated alignment with Nordic's core values (maxims).
• Proven problem-solving and technical skills.
• Excellent written and verbal communication skills, with the ability to simplify complex concepts and influence stakeholders at all levels, including C-suite.
• Proficiency with Microsoft Office applications.
• Strong attention to detail and organizational skills.
• Ability to work both independently and collaboratively within a team environment.
• Experience with ticketing systems and change management processes.
• Strong customer service track record.
• Knowledge of ITIL processes, as well as prior management, project management, and system implementation experience preferred.
• Demonstrated sound judgment and appropriate escalation practices.

Additional Details

• Ability to participate in on-call rotations outside of core business hours, including nights and weekends.
• Ability to travel up to 10%.

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides consulting services focused on strategy, technology, and operations, as well as managed services, that result in a stronger business with better patient outcomes.

Ranked as a best place to work by nine publications, Nordic's culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.