Epic Patient Experience Architect

Oklahoma City Indian Clinic

Oklahoma City (OK)

On-site

USD 85,000 - 100,000

Full time

2 days ago

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Job summary

The Oklahoma City Indian Clinic (OKCIC) in Oklahoma City seeks an Epic Patient Experience Application Analyst to design and optimize Epic technologies, including MyChart, automated patient communications, self-service kiosks, digital intake, online scheduling, and patient engagement campaigns, to improve access and the overall patient experience.

In this role you will build and configure MyChart, set up automated communications, manage Welcome Kiosk interfaces, and deploy campaigns using Epic

Qualifications

Must align with OKCIC vision, mission, and core values.
Minimum of three (3) years of healthcare IT experience including EHR or patient engagement technologies.
Must hold an active Epic certification relevant to the position at application and maintain it throughout employment.
Experience configuring, implementing, testing, supporting, or optimizing Epic MyChart or similar patient-facing healthcare apps preferred.
Experience supporting patient portal functionality, online scheduling, digital registration, or patient communications preferred.

Responsibilities

Build and configure the MyChart patient portal, including scheduling parameters, messaging features, and MyChart Care Companion.
Configure automated patient communications (SMS and email) using Hello World multichannel engines.
Set up and maintain Welcome Patient Kiosk interfaces for automated check-in and digital intake questionnaires.
Design, test, and execute automated outreach campaigns and patient call management systems using Epic Cheers.
Ensure all patient-facing configurations adhere to privacy policies, legal requirements, and confidentiality guidelines.