Certified Epic Patient Experience Analyst

Oklahoma City Indian Clinic; Oklahoma City (OK); On-site; USD 85,000 - 100,000; Full time

Job summary

The Oklahoma City Indian Clinic (OKCIC) in Oklahoma City seeks an Epic Patient Experience Application Analyst to design and optimize Epic technologies, including MyChart, automated patient communications, self-service kiosks, digital intake, online scheduling, and patient engagement campaigns, to improve access and the overall patient experience.

In this role you will build and configure MyChart, set up automated communications, manage Welcome Kiosk interfaces, and deploy campaigns using Epic

Qualifications

• Must align with OKCIC vision, mission, and core values.
• Minimum of three (3) years of healthcare IT experience including EHR or patient engagement technologies.
• Must hold an active Epic certification relevant to the position at application and maintain it throughout employment.
• Experience configuring, implementing, testing, supporting, or optimizing Epic MyChart or similar patient-facing healthcare apps preferred.
• Experience supporting patient portal functionality, online scheduling, digital registration, or patient communications preferred.

Responsibilities

• Build and configure the MyChart patient portal, including scheduling parameters, messaging features, and MyChart Care Companion.
• Configure automated patient communications (SMS and email) using Hello World multichannel engines.
• Set up and maintain Welcome Patient Kiosk interfaces for automated check-in and digital intake questionnaires.
• Design, test, and execute automated outreach campaigns and patient call management systems using Epic Cheers.
• Ensure all patient-facing configurations adhere to privacy policies, legal requirements, and confidentiality guidelines.

Skills

Workflow analysis

Communication

Customer service

Education

Bachelor's degree in IT/Healthcare

Tools

Epic Cheers

MyChart

Hello World

Job description

Job Location: CrossRock - Oklahoma City, OK 73134, Position Type: Full Time, Travel Percentage: Up to 10%, Job Shift: Day

Oklahoma City Indian Clinic (OKCIC) is a non-profit corporation that provides culturally sensitive health care to the American Indian population. OKCIC services include not only basic medical care but also dental, optometry, behavioral health, fitness, nutrition, and other family programs.

Our mission is to provide excellent healthcare to American Indians. We do this by putting people first, providing quality services, and maintaining our Integrity and Professionalism.

We are looking to add compassionate team players to our growing team as we continue to work toward our goal of becoming the national model for American Indian Health Care.

The Oklahoma City Indian Clinic (OKCIC) is implementing Epic, and we're looking for an innovative Epic Patient Experience Application Analyst to help build the digital tools that connect patients to their healthcare.

In this role, you'll design and optimize Epic technologies, including MyChart, automated patient communications, self-service kiosks, digital intake, online scheduling, and patient engagement campaigns, to improve access, communication, and the overall patient experience.

If you're passionate about healthcare technology, enjoy solving workflow challenges, and want to help transform how patients interact with healthcare, we'd love to meet you.

Responsibilities:

• Build and configure the MyChart patient portal, including scheduling parameters, messaging features, and MyChart Care Companion
• Configure automated patient communications (SMS text and email) using Hello World multichannel communication engines
• Set up and maintain Welcome Patient Kiosk interfaces for automated check-in and digital intake questionnaires
• Design, test, and execute automated outreach campaigns and patient call management systems using Epic Cheers
• Ensure all patient-facing configurations adhere to privacy policies, legal requirements, and confidentiality guidelines

Qualifications:

• Must align with OKCIC vision, mission, and core values
• Bachelor's degree in Information Technology, Computer Science, Health Informatics, Healthcare Information Technology, Healthcare Administration, Communications, Business Administration, or a related technical or healthcare field required. An equivalent combination of education and progressively responsible experience may be substituted, with one (1) year of additional relevant experience accepted in lieu of each year of required education.
• Minimum of three (3) years of progressively responsible experience supporting healthcare information technology, electronic health records (EHR), patient engagement technologies, digital communications, patient access systems, or enterprise healthcare applications required.
• Must hold an active Epic certification relevant to the position at the time of application and maintain required certification throughout employment.
• Experience configuring, implementing, testing, supporting, or optimizing Epic MyChart or other patient-facing healthcare applications strongly preferred.
• Experience supporting patient portal functionality, online scheduling, digital registration, patient communications, workflow optimization, or healthcare consumer engagement initiatives preferred.
• Working knowledge of ambulatory healthcare operations, patient access workflows, appointment scheduling, registration, patient communications, privacy regulations, and healthcare technology best practices preferred.
• Demonstrated ability to analyze clinical and operational workflows, translate business requirements into technical solutions, troubleshoot application issues, and optimize system performance.
• Strong analytical, organizational, communication, customer service, and problem-solving skills with the ability to effectively collaborate with clinical, operational, patient access, and technical stakeholders.
• Other clinical, technical, or professional certifications may be required based on assigned responsibilities.
• Must maintain all required certifications, credentials, and continuing education applicable to the position throughout employment.

The Oklahoma City Indian Clinic is a nonprofit organization, not a federal employer. Indian preference hiring laws apply. The Clinic is a 501(c)(3) non-profit corporation and an Equal Employment Opportunity (EEO) employer. The Clinic adheres to all applicable laws prohibiting discrimination in employment, including protections based on race, color, sex, national origin, age, disability, religion, veteran status, and other characteristics as required by federal, state, or local law.