Epic Patient Experience Analyst — MyChart Expert

The University of Texas at Austin; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

The University of Texas at Austin is seeking an Epic Application Analyst - Patient Experience to serve as the subject matter expert and technical contact for the MyChart/Hello World focus areas. This role leads projects, changes, and high-priority break/fix activities within the Epic ecosystem for the Dell Medical School.

You will collaborate with end users, IT staff, and vendors, design and test configurations, and provide ongoing support across upgrades and new releases, following ITIL

Qualifications

• Active Epic Certification or Accreditation in core Epic applications.
• Bachelor's degree in IT/CS or related field.
• 3-4 years healthcare IT experience or Epic systems.
• 2 years in IS implementation, development or support in a large healthcare org.
• Experience supporting clinical, ancillary, or business environments.

Responsibilities

• Design, build, configure, test and maintain clinical information systems for ambulatory care.
• Provide end-user support remotely and in person; troubleshoot tickets.
• Coordinate system fixes with software vendors and deployment with training team.
• Create test scripts and plans; test configuration changes across apps.
• Collaborate with technical teams to resolve infrastructure-related issues.

Skills

Epic Certification

Healthcare IT experience

End-user support

Communication

Problem solving

Education

Bachelor's degree in Information Technology or Computer Science

Master's degree in Information Technology (preferred)

Tools

Epic Ambulatory

MyChart

Hello World

Job description

The University of Texas at Austin is seeking an Epic Application Analyst - Patient Experience to serve as the subject matter expert and technical contact for the MyChart/Hello World focus areas. This role leads projects, changes, and high-priority break/fix activities within the Epic ecosystem for the Dell Medical School.

You will collaborate with end users, IT staff, and vendors, design and test configurations, and provide ongoing support across upgrades and new releases, following ITIL