Medical Receptionist (Metro Detroit Area)

EPIC Health System; Southfield (MI); On-site; USD 36,000 - 45,000; Full time

Job summary

A healthcare organization in Southfield, MI is seeking a Medical Receptionist to facilitate a welcoming atmosphere for patients. The ideal candidate will have over a year of customer service experience, be patient-focused, and possess strong organizational skills. Responsibilities include greeting patients, assisting with check-ins, and handling inquiries. This position may require travel to various locations periodically. Join a team dedicated to providing EPIC experiences in patient care.

Qualifications

• 1+ year previous experience in customer service is required.
• Must be patient focused and determined to provide an EPIC first impression.
• 1+ year experience with computer navigation or be a quick learner with technology.

Responsibilities

• Create an atmosphere of patient value and a sense of community.
• Coordinate and control guest flow at the door.
• Communicate effectively about walk-ins and schedule changes.
• Troubleshoot patient questions and escalate issues.
• Perform all opening and closing duties at the front desk.
• Manually check in patients who cannot check in virtually.

Skills

Customer service

Organizational skills

Multi-tasking

Technology navigation

Education

High school diploma or equivalent

Job description

Position: Medical Receptionist (Metro Detroit Area)

Location: Southfield, MI

Job Id: 1740

# of Openings: 1

Role and Responsibilities

• Inspire EPIC experiences between team members and patients by creating an atmosphere of patient value and a sense of community.


• Effectively coordinate and control our guest flow at the door by enthusiastically greeting arrivals, assisting with virtual tablets for check-in and providing a warm farewell to our departing patients.


• Effectively communicate with patients and team members about walk‑ins, schedule changes, or other patient‑facing situations on‑site.


• Take a proactive approach to troubleshooting patient questions, concerns, or issues by escalating to the correct responsible party including but not limited to the office manager, physician, billing department etc.


• Perform all opening and closing duties inside the lobby and front desk area including filing necessary paperwork, printing patient demographics and schedules, keeping the lobby clean, and charging virtual tablets.


• Manually check in patients who are not able or choose not to check‑in virtually.

Qualifications and Education Requirements

• 1+ year previous experience in customer service is required.


• Must be patient focused and determined to provide an EPIC first impression.


• Must be organized with the ability to multi‑task and prioritize.


• 1+ year experience with computer navigation or be a quick learner with technology.

Preferred Skills

• High school diploma or equivalent.


• Previous experience working in a medical office setting.

Additional Notes

• Might be required to travel to any of our current locations to help periodically.