Epic Patient Access Systems Analyst

Baton Rouge General Medical Center; Baton Rouge (LA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Comprehensive benefits program

Professional development and support

Generous paid time off

Flexible positions

Baton Rouge General Fit! program

Job summary

Baton Rouge General in Baton Rouge, LA seeks an Epic Systems Analyst to provide internal software support for Epic, ensuring workflows meet business needs. The role requires 5+ years of Epic experience, current Epic certifications, strong customer service, and collaboration with Epic reps and IT teams.

BRG offers comprehensive benefits and development opportunities for growth. Key duties include user support, issue resolution, workflow optimization, training, and liaison with Epic

Qualifications

• Minimum of 5 years of experience providing direct Epic support.
• Current and active Epic certification required.
• Strong knowledge and expertise in Epic functionality and workflows.
• Ability to identify and resolve technical issues and implement changes.
• Strong communication and collaborative skills with users and Epic reps.
• Bachelor's degree strongly preferred.

Responsibilities

• Provide software support to internal customers for applicable operating systems and subsystems.
• Manage maintenance, upgrades, and efficient use of software systems.
• Serve as the liaison between end users and technical staff to ensure the system meets business needs.
• Act as the primary support contact for the application's end-users.
• Identify and resolve issues within the application and across other teams.
• Guide workflow design, system building, testing, and analysis of technical issues.
• Implement system changes as requested by stakeholders.
• Communicate regularly with Epic representatives and attend project team meetings.
• Collaborate with business and technical teams to meet project deliverables and timelines.
• Develop an understanding of operational needs and assist in workflow optimization.
• Provide training and support for end users.
• Troubleshoot issues and maintain effective communication with leadership.
• Monitor project status, deliverables, and team communications.
• Perform all other duties as assigned.

Skills

Epic knowledge/workflows

Customer service

Communication skills

Team collaboration

Problem solving

Education

Bachelor's degree

Tools

EPIC Cadence Certification

EPIC Prelude Certification

EPIC RTE Certification

EPIC Referrals Certification

Job description

Baton Rouge General in Baton Rouge, LA seeks an Epic Systems Analyst to provide internal software support for Epic, ensuring workflows meet business needs. The role requires 5+ years of Epic experience, current Epic certifications, strong customer service, and collaboration with Epic reps and IT teams.

BRG offers comprehensive benefits and development opportunities for growth. Key duties include user support, issue resolution, workflow optimization, training, and liaison with Epic