EPIC Patient Access IS Analyst

Baton-Rouge-Genera; Baton Rouge (LA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits

Professional development

Generous paid time off

Flexible positions

BRG Fit! program

Job summary

Baton Rouge General is seeking an experienced IT professional to support Epic and related systems for internal users. You will serve as the primary end-user contact, collaborate with technical teams, and drive workflow improvements while maintaining patient data privacy and system reliability.

The role requires current Epic certification, strong communication, and a customer‑focused mindset. A Bachelor's degree is preferred, with opportunities for professional growth and comprehensive benefits.

Qualifications

• Must provide direct software support to internal users with courteous, proactive service.
• Strong knowledge of Epic functionality and workflows; ability to identify and resolve issues.
• Current Epic certification is required; Bachelor's degree strongly preferred.

Responsibilities

• Provide software support to internal customers for Epic and related systems.
• Act as primary contact for end users and coordinate with technical teams.
• Document issues, guide workflow design, test changes, and implement requested improvements.
• Communicate with Epic representatives and project teams to meet deliverables and timelines.
• Deliver training and support to end users and monitor project status.

Skills

Customer service

Epic knowledge

Communication

Collaboration

Problem solving

Education

Epic certification

Bachelor's degree preferred

Tools

Epic software

Job description

• Job Category Information Technology
• Employee Type Full-Time
• Travel 10%

Description

Are you passionate about empowering healthcare through innovative systems support?

What We’re Looking For:

• Strong customer service orientation with the ability to support internal users in a courteous, caring, and proactive manner
• Minimum of 5 years of experience providing direct support for Epic.
• Demonstrated strong knowledge and expertise in Epic functionality and workflows.
• Current and active Epic certification required.
• Bachelor's degree strongly preferred
• Ability to identify and resolve technical issues, build and test systems, and implement requested changes
• Strong communication skills and the ability to work collaboratively with users, teams, and Epic representatives
• Demonstrated initiative, ethical standards, and respect for privacy and safety protocols

Why You'll Love Working With Us:

At Baton Rouge General our patients aren't the only people we take care of; we take care of our team too. We are proud to offer our employees the benefits and resources they need to be their best selves at work and at home.

• A comprehensive benefits program for you and your family
• Professional development and support
• Various employee perks include generous paid time off, flexible positions, and our Baton Rouge General Fit! program
• We are a nationally and locally recognized leader in quality and ranked one of the best healthcare employers in the state

Provide software support to internal customers for applicable operating systems and associated subsystems. Manage and prioritize maintenance, upgrades, and efficient use of software systems. Serve as the liaison between end users and technical staff to ensure the system meets the organization’s business needs.

• Act as the primary support contact for the application's end-users
• Identify and resolve issues within the application and across other teams
• Guide workflow design, system building, testing, and analysis of technical issues
• Implement system changes as requested by stakeholders
• Communicate regularly with Epic representatives and attend project team meetings
• Collaborate with business and technical teams to meet project deliverables and timelines
• Develop an understanding of operational needs and assist in workflow optimization
• Provide training and support for end users
• Troubleshoot issues and maintain effective communication with leadership
• Monitor project status, deliverables, and team communications
• Perform all other duties as assigned

What Sets BRG Apart:

At Baton Rouge General, we are a community of compassionate, caring individuals who set the bar when it comes to healthcare excellence. Our mission is to preserve and restore health, one person at a time. From clinical to non-clinical – what you do here matters.

With over 600 licensed beds between three campuses, Baton Rouge General offers the full spectrum of care from delivering newborns to providing end of life support through hospice. With clinics located throughout Baton Rouge and the surrounding areas, our physician group provides patients with comprehensive care and a full suite of specialties, including internal and family medicine and specialty care.

With clinics located throughout Baton Rouge and the surrounding areas, our physician group provides patients with comprehensive and a full suite of specialties, including internal and family medicine and specialty care.