Epic IS Analyst: Patient Access & System Support

Baton-Rouge-Genera; Baton Rouge (LA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits

Professional development

Generous paid time off

Flexible positions

BRG Fit! program

Job summary

Baton Rouge General is seeking an experienced IT professional to support Epic and related systems for internal users. You will serve as the primary end-user contact, collaborate with technical teams, and drive workflow improvements while maintaining patient data privacy and system reliability.

The role requires current Epic certification, strong communication, and a customer‑focused mindset. A Bachelor's degree is preferred, with opportunities for professional growth and comprehensive benefits.

Qualifications

• Must provide direct software support to internal users with courteous, proactive service.
• Strong knowledge of Epic functionality and workflows; ability to identify and resolve issues.
• Current Epic certification is required; Bachelor's degree strongly preferred.

Responsibilities

• Provide software support to internal customers for Epic and related systems.
• Act as primary contact for end users and coordinate with technical teams.
• Document issues, guide workflow design, test changes, and implement requested improvements.
• Communicate with Epic representatives and project teams to meet deliverables and timelines.
• Deliver training and support to end users and monitor project status.

Skills

Customer service

Epic knowledge

Communication

Collaboration

Problem solving

Education

Epic certification

Bachelor's degree preferred

Tools

Epic software

Job description

Baton Rouge General is seeking an experienced IT professional to support Epic and related systems for internal users. You will serve as the primary end-user contact, collaborate with technical teams, and drive workflow improvements while maintaining patient data privacy and system reliability.

The role requires current Epic certification, strong communication, and a customer‑focused mindset. A Bachelor's degree is preferred, with opportunities for professional growth and comprehensive benefits.