Epic Operations Specialist: Onboarding & Go-Live Support

Tropolis; Ann Arbor (MI); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Tropolis in Ann Arbor, Michigan is looking for an Epic Operations Specialist to support the onboarding and day-two operations. This role involves maintaining task status in Monday.com, providing live go-live support, and delivering training specific to Tropolis workflows.

The ideal candidate will have 3-5 years of experience in insurance agency operations and knowledge of Applied Epic or equivalent systems. Successful candidates will support multiple incoming onboardings and ensure effective use of agency management tools.

Qualifications

• 3–5 years of experience in insurance agency operations or P&C/Benefits administration.
• Hands‑on knowledge of Applied Epic or similar agency management systems.
• Comfort in live training settings, especially during go-lives or cutovers.

Responsibilities

• Maintain task and milestone status in Monday.com during onboarding.
• Host live support sessions during go-lives and provide immediate assistance.
• Field and triage Epic Support email and chat bot questions.

Skills

Applied Epic

Training and supporting end users

Organizational skills

Professional communication

Tools

Monday.com

CoverFlow

Job description

Tropolis in Ann Arbor, Michigan is looking for an Epic Operations Specialist to support the onboarding and day-two operations. This role involves maintaining task status in Monday.com, providing live go-live support, and delivering training specific to Tropolis workflows.

The ideal candidate will have 3-5 years of experience in insurance agency operations and knowledge of Applied Epic or equivalent systems. Successful candidates will support multiple incoming onboardings and ensure effective use of agency management tools.