Senior Account Manager

Tropolis Holdings, LLC; Northville (MI); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Short-term and long-term disability insurance

401(k) with employer matching

Flexible time off

Employee ownership through the Tropolis Purpose Plan

Job summary

Tropolis Holdings, LLC in Northville, MI, is seeking a Senior Account Manager to manage and grow their commercial insurance book of business. The role requires expertise in client relationships and proficiency with Applied Epic to ensure exceptional service delivery.

Ideal candidates have 8–10 years of experience in account management, strong knowledge of insurance products, and excellent communication skills. The position offers a hybrid work arrangement and a comprehensive benefits package including health insurance and retirement plans.

Qualifications

• 8–10 years of experience in commercial lines account management, preferably within an independent insurance agency.
• Proficiency in Applied Epic is required.
• Strong knowledge of commercial insurance products, coverages, and industry regulations.

Responsibilities

• Serve as primary point of contact for commercial lines clients.
• Handle the full policy lifecycle, including renewals and cancellations.
• Evaluate clients’ risk exposures and provide tailored coverage recommendations.
• Collaborate with carriers to secure competitive coverage solutions.
• Identify opportunities for upselling and cross‑selling additional products.
• Act as a liaison between clients and carriers, resolving issues promptly.
• Maintain accurate records and document all client interactions in Applied Epic.

Skills

Commercial lines account management

Proficiency in Applied Epic

Knowledge of commercial insurance products

Communication skills

Negotiation skills

Problem-solving skills

Education

8–10 years of experience in commercial lines

Property & Casualty (P&C) insurance license

Industry certifications (CIC, CPCU, CRM)

Tools

Applied Epic

Job description

About Tropolis

Tropolis is a technology-enabled independent insurance brokerage dedicated to insuring tomorrow together. We are a fast-growing and exciting agency that leverages data, technology, and a community-driven approach to deliver exceptional service to our clients.

Position Overview

We are seeking a Senior Account Manager to join our Michigan team and play a key role in managing and growing our commercial insurance book of business. This individual will be responsible for providing strategic account management, delivering exceptional client service, and ensuring seamless policy execution. The ideal candidate is a proactive, detail-oriented insurance professional with a strong background in commercial lines coverage, proficiency in Applied Epic, and a commitment to delivering an exceptional client experience.

Job Title: Senior Account Manager
Location: Northville, MI
Employment Type: Hybrid

Key Responsibilities

• Serve as the primary point of contact for commercial lines clients, developing strong relationships and ensuring their insurance needs are met.
• Handle the full policy lifecycle, including renewals, endorsements, audits, and cancellations.
• Evaluate clients’ risk exposures and provide tailored coverage recommendations.
• Collaborate with carriers to secure the most competitive coverage solutions, negotiate terms, and present proposals.
• Identify opportunities for upselling and cross‑selling additional products to meet clients’ evolving needs.
• Act as a liaison between clients and carriers, resolving claims, billing, and coverage issues in a timely manner.
• Maintain accurate records, ensure adherence to company and regulatory guidelines, and document all client interactions in Applied Epic.

Qualifications

• 8–10 years of experience in commercial lines account management, preferably within an independent insurance agency.
• Proficiency in Applied Epic is required.
• Strong knowledge of commercial insurance products, coverages, and industry regulations.
• Excellent communication, negotiation, and problem‑solving skills.
• Property & Casualty (P&C) insurance license required. Industry certifications (e.g., CIC, CPCU, CRM) are a plus.

Compensation & Benefits

At Tropolis, we prioritize our employees’ well‑being and financial security. Our comprehensive benefits package includes:

• Health, dental, and vision insurance for employees and their families
• Short‑term and long‑term disability insurance for financial protection
• 401(k) with employer matching to invest in your future
• Flexible time off (FTO) to take the time you need
• Employee ownership through the Tropolis Purpose Plan, giving every employee a stake in our collective success

Work Arrangement

• Hybrid

How to apply

If you are a results‑driven commercial lines insurance professional with Applied Epic expertise, we encourage you to apply!

Tropolis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.