Epic IT Support Analyst

The Jonus Group; Morris Plains (NJ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive benefits package

401(k)

Paid time off

Professional development opportunities

Job summary

A financial services firm located in Morris Plains, New Jersey is seeking an Epic IT Support Analyst to optimize and manage internal systems such as EPIC and a lead management platform. Applicants should have a high school diploma or GED and preferably a bachelor's degree in IT, along with strong problem-solving skills and proficiency in Microsoft Office. The role includes managing system updates and supporting user adoption of new features. Estimated salary ranges from $70,000 to $90,000 annually, with a competitive benefits package.

Qualifications

• High school diploma or GED required; bachelor's degree in IT, Computer Science, or related field preferred.
• Prior experience in an insurance environment preferred.
• IT experience strongly preferred.
• Knowledge of cybersecurity principles and compliance standards.

Responsibilities

• Manage updates, releases, and patches for EPIC and related internal systems.
• Collaborate with internal teams to improve system functionality and user experience.
• Assist with data integrations between internal systems.
• Support reporting needs across platforms.

Skills

Problem-solving skills

Communication skills

Attention to detail

Ability to work independently

Ability to multitask

Education

High school diploma or GED

Bachelor’s degree in IT or Computer Science

Tools

Microsoft Office applications

EPIC or agency management software

Lead management systems

Job description

Epic IT Support Analyst

Seeking an Epic IT Support Analyst to manage and optimize internal systems, including an Agency Management System (EPIC), a lead management platform, and other technology resources. This role ensures systems remain current with releases and patches, supports user adoption of new features, and maintains documentation in shared locations.

Responsibilities

• Manage updates, releases, and patches for EPIC and related internal systems
• Oversee rollout of new EPIC features and enhancements
• Serve as a technical resource for system and login inquiries
• Maintain documentation of procedures and guidelines within shared folders
• Collaborate with internal teams to improve system functionality and user experience; partner with training resources to update workflows
• Provide maintenance and administrative support for the lead management system
• Assist with data integrations between internal systems
• Support reporting needs across platformsAct as liaison between the agency and broader IT resources
• Assist with IT and cybersecurity compliance efforts
• Perform additional duties as assigned

Requirements

• High school diploma or GED required; bachelor’s degree in IT, Computer Science, or related field preferred
• Prior experience in an insurance environment preferred
• IT experience strongly preferred
• Experience with EPIC or other agency management software preferred
• Familiarity with lead management systems preferred
• Proficiency with Microsoft Office applications
• Strong problem‑solving and communication skills
• Ability to work both independently and collaboratively
• Knowledge of cybersecurity principles and compliance standards
• Strong attention to detail and ability to multitask
• Basic math competency (percentages, fractions, etc.)
• Ability to use standard office equipment

Compensation & Benefits

• Estimated base salary range: $70,000 – $90,000 annually (based on skills, experience, and qualifications)
• Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer’s discretion.

Seniority level

Entry level

Employment type

Full-time

Job function

Sales, Business Development, and Finance

Industries

Banking, Financial Services, and Insurance