Epic MyChart Cadence Analyst — Optimize Patient Workflows

Socket.dev; Independence (MO); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Paid time off

Tuition assistance

Retirement plan

Disability insurance

Job summary

Sentara Health is seeking an experienced Epic MyChart/Cadence Analyst to support, optimize, and implement Epic MyChart and Cadence solutions. You will collaborate with clinical, operational, and IT teams to improve workflows and system utilization, and participate in upgrades, testing, and incident management.

Ideal candidates have Epic MyChart certification and 3+ years of Epic experience, with strong analytical and communication skills to drive patient care improvements and reliable

Qualifications

• Three (3) years of experience supporting Epic applications with a degree, or five (5) years without a degree
• Experience supporting Epic MyChart and Epic Cadence build, configuration, upgrades, and enhancements
• Experience gathering business and clinical requirements, conducting workflow analysis, and recommending process improvements
• Experience developing and executing system testing plans, documenting test results, and validating software releases and upgrades
• Experience with incident management, change management, service requests, and application troubleshooting in a healthcare environment
• Experience collaborating with cross‑functional teams, end users, and operational stakeholders to implement technology solutions

Responsibilities

• Provide day‑to‑day support, maintenance, and optimization of Epic MyChart and Cadence applications.
• Analyze business and clinical workflows to identify opportunities for process improvement and enhanced system utilization.
• Evaluate application releases, upgrades, and new functionality; provide recommendations and implement approved solutions.
• Configure, build, test, and document application enhancements, software upgrades, and patches.
• Develop system test plans and maintain documentation of testing progress and outcomes.
• Manage incidents, service requests, application issues, and system changes in accordance with established processes.
• Provide on‑call support for application‑related issues as assigned.
• Collaborate with operational, clinical, and technical teams to ensure application integrations meet organizational needs.
• Communicate application issues, upgrades, enhancements, and project updates to stakeholders.
• Coordinate implementation activities and support project planning related to application releases and system enhancements.
• Support smaller projects or workstreams while ensuring successful delivery and adoption of solutions.

Skills

Epic MyChart

Epic Cadence

Workflow analysis

Incident management

Healthcare IT

User support

Education

Bachelor's Degree in Information Systems

Epic MyChart Certification

Job description

Sentara Health is seeking an experienced Epic MyChart/Cadence Analyst to support, optimize, and implement Epic MyChart and Cadence solutions. You will collaborate with clinical, operational, and IT teams to improve workflows and system utilization, and participate in upgrades, testing, and incident management.

Ideal candidates have Epic MyChart certification and 3+ years of Epic experience, with strong analytical and communication skills to drive patient care improvements and reliable