Epic Mountain Concierge: Guest Experience Pro

Vail Resorts; Vail (CO); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Ski passes for employees

Employee discounts on lodging, food, &

Ski & snowboard lessons discount

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional开发

Referral Program

Job summary

Vail Resorts is hiring for the Epic Ascent Concierge Agent in a winter seasonal role in Vail, Colorado. This position delivers elevated guest experiences, coordinating private lessons and specialty experiences from booking through departure, with cross‑department collaboration to ensure a seamless, customized visit.

Starting wage ranges from $24.00/hr to $30.61/hr. The role emphasizes proactive service, accurate POS transactions, and maintaining detailed guest records while providing premium

Qualifications

• 3-5 years relevant concierge or hospitality experience.
• Ability to deliver personalized, high-touch service and build guest trust.
• Ability to anticipate guest needs and coordinate across departments.

Responsibilities

• Deliver elevated, personalized guest experiences by creating meaningful connections and modeling Epic Service.
• Act as the primary contact for ski and snowboard school guests and internal support needs with professional communication.
• Coordinate private lesson and specialty product logistics, including booking support and routing.
• Own the guest experience by resolving escalated issues with sound judgment and empathy.
• Partner with multiple departments to ensure seamless guest experiences.

Skills

Concierge service

High-touch service

Guest relations

Communication skills

Multi-tasking

Job description

Vail Resorts is hiring for the Epic Ascent Concierge Agent in a winter seasonal role in Vail, Colorado. This position delivers elevated guest experiences, coordinating private lessons and specialty experiences from booking through departure, with cross‑department collaboration to ensure a seamless, customized visit.

Starting wage ranges from $24.00/hr to $30.61/hr. The role emphasizes proactive service, accurate POS transactions, and maintaining detailed guest records while providing premium