Epic Medical Front Desk & Scheduling Specialist

Sigma Systems, Inc.; Wayland (MA); On-site; USD 42,000 - 52,000; Full time

Job summary

Sigma, Inc. is seeking a reliable Practice Assistant – Administrative to support the Beth Israel Lahey Health Primary Care practice in Wayland, MA.

This role focuses on medical front desk operations, patient scheduling, and Epic EHR usage to streamline registration and administrative workflows. The ideal candidate has experience in a medical office or urgent care setting, strong communication skills, and a commitment to delivering excellent patient service.

Qualifications

• Experience in medical front desk operations required.
• Epic EHR experience required.
• On-site work in Wayland, MA.
• Ability to manage patient scheduling and inquiries.

Responsibilities

• Greet patients and visitors at the front desk.
• Answer calls, respond to inquiries, and direct calls appropriately.
• Schedule patient appointments and manage related requests.
• Use Epic EHR to support registration, scheduling, and workflows.
• Maintain accurate patient information and support daily clinic operations.
• Provide excellent customer service while protecting patient confidentiality.
• Assist with general administrative and reception duties to ensure smooth clinic flow.

Skills

Customer service

Communication

Phone etiquette

Scheduling appointments

Tools

Epic EHR

Job description

Sigma, Inc. is seeking a reliable Practice Assistant – Administrative to support the Beth Israel Lahey Health Primary Care practice in Wayland, MA.

This role focuses on medical front desk operations, patient scheduling, and Epic EHR usage to streamline registration and administrative workflows. The ideal candidate has experience in a medical office or urgent care setting, strong communication skills, and a commitment to delivering excellent patient service.