Practice Admin & Patient Access Specialist

Sigma Systems, Inc.; Wellesley (MA); On-site; USD 28,000 - 39,000; Full time

Job summary

Sigma Systems, Inc. is seeking a Practice Assistant- Administrative to join Beth Israel Lahey Health Primary Care- Gateway in Wellesley, MA. This onsite 3-month contract role focuses on direct patient access, call handling, and administrative support to maintain efficient clinic operations.

The role requires strong communication, scheduling proficiency, and the ability to manage multiple data sets to optimize patient flow in a fast-paced healthcare setting.

Qualifications

• High School diploma or GED required; Associate's degree preferred.
• Practice assistant with Admin duties needed for gateway location.
• Answers, screens and processes a high volume of calls professionally.
• Uses phone scripts and guidelines to triage calls.
• Verifies and updates patient demographics in the system.
• Obtains referrals for scheduled visits and documents them.
• Documents payer information, including workers' comp and auto liability.
• Informs patients about visit preparation and required documents.

Responsibilities

• Directs patient access by answering and screening a high volume of calls.
• Schedule appointments using centralized scheduling system and software.
• Verify and update demographics; transfer to registration when needed.
• Obtain referrals and document in the system.
• Inform patients about required preparations for scheduled visits.
• Coordinate data for efficient scheduling of visits and tests.
• Address scheduling problems with the manager to resolve issues.
• Triages calls for urgent information and directs to appropriate staff.
• Respond to provider emails and requests within scope.

Skills

Answering calls

Screening calls

Professional communication

Scheduling appointments

Demographic updates

Referral coordination

Payer information documentation

Medical office etiquette

Interpreting data sets for scheduling

Problem resolution with management

Education

High School diploma or GED

Associate's degree preferred

Tools

Scheduling software

Job description

Sigma Systems, Inc. is seeking a Practice Assistant- Administrative to join Beth Israel Lahey Health Primary Care- Gateway in Wellesley, MA. This onsite 3-month contract role focuses on direct patient access, call handling, and administrative support to maintain efficient clinic operations.

The role requires strong communication, scheduling proficiency, and the ability to manage multiple data sets to optimize patient flow in a fast-paced healthcare setting.