Practice Assistant – Administrative

Sigma Systems, Inc.; Wayland (MA); On-site; USD 42,000 - 52,000; Full time

Job summary

Sigma, Inc. is seeking a reliable Practice Assistant – Administrative to support the Beth Israel Lahey Health Primary Care practice in Wayland, MA.

This role focuses on medical front desk operations, patient scheduling, and Epic EHR usage to streamline registration and administrative workflows. The ideal candidate has experience in a medical office or urgent care setting, strong communication skills, and a commitment to delivering excellent patient service.

Qualifications

• Experience in medical front desk operations required.
• Epic EHR experience required.
• On-site work in Wayland, MA.
• Ability to manage patient scheduling and inquiries.

Responsibilities

• Greet patients and visitors at the front desk.
• Answer calls, respond to inquiries, and direct calls appropriately.
• Schedule patient appointments and manage related requests.
• Use Epic EHR to support registration, scheduling, and workflows.
• Maintain accurate patient information and support daily clinic operations.
• Provide excellent customer service while protecting patient confidentiality.
• Assist with general administrative and reception duties to ensure smooth clinic flow.

Skills

Customer service

Communication

Phone etiquette

Scheduling appointments

Tools

Epic EHR

Job description

Practice Assistant – Administrative (Medical Front Desk / Receptionist)

Location: Wayland, MA
Contract Duration: 3 Months
Work Arrangement: On-site
Shift: Monday–Friday, 8:30 AM – 5:00 PM
Client: Beth Israel Lahey Health (BILH) – Primary Care

Job Summary

Sigma, Inc. is seeking a reliable and customer-focused Practice Assistant – Administrative to support the Beth Israel Lahey Health (BILH) Primary Care practice in Wayland, Massachusetts. This is an excellent opportunity for a medical administrative professional with experience in medical front desk operations, patient scheduling, and Epic electronic health records (EHR).

The ideal candidate will have a strong background in a medical office, clinic, or urgent care setting, excellent communication skills, and a commitment to providing outstanding patient service.

Key Responsibilities

• Greet patients and visitors professionally and provide a welcoming front desk experience.
• Answer incoming phone calls, respond to patient inquiries, and direct calls appropriately.
• Schedule patient appointments and manage scheduling-related requests.
• Use the Epic EHR system to support patient registration, scheduling, and administrative workflows.
• Maintain accurate patient information and support day-to-day medical office operations.
• Deliver excellent customer service while maintaining patient confidentiality.
• Assist with general administrative and reception duties to ensure efficient clinic operations.

Required Qualifications

• Previous experience in a medical office, primary care clinic, or urgent care setting.
• Hands‑on experience using Epic EHR is required.
• Experience answering phones and scheduling patient appointments.
• Strong customer service, communication, and interpersonal skills.
• Ability to work on‑site in Wayland, MA, during the scheduled shift.
• Must reside within approximately 30 minutes of Wayland, MA, and have reliable transportation.
• Candidates must have been separated from Beth Israel Lahey Health (BILH) for at least six months to be eligible for consideration.

Schedule and Contract Details

• Position: Practice Assistant – Administrative
• Location: Wayland, MA
• Contract: 3 months
• Shift: 8:30 AM – 5:00 PM
• Work Setting: On-site at BILH Primary Care