Epic EHR Applications Manager — Lead & Elevate Teams

Nordic; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Nordic seeks a Manager for Epic Application Management to mentor a team of Analysts and Advisors, delivering expert EHR design, build, testing and troubleshooting for Nordic clients.

You will partner with Managed Services leadership on workforce planning, oversee complex projects, manage client engagements including Director and C-level relationships, and ensure SLA-driven delivery while driving continuous improvement across applications and processes.

Qualifications

• BS/BA in related field.
• 5+ years of experience implementing, training, or supporting EHR modules.
• Certification in one or more EHR application module(s).
• Direct staff management experience preferred.
• Knowledge of ITIL processes.

Responsibilities

• Coaching team members through difficult customer requests while performing expert level troubleshooting and problem-solving to ensure the integrity, integration, and stability of EHR applications for Nordic customers.
• Contributing to the vision and goals of the Managed Services Division, sharing that vision with Managed Services Team Members, and executing projects and daily operations to achieve the vision and goals.
• Monitoring the teams’ output against operational metrics and providing feedback to team members regarding work performance or other work-related issues.
• Contributing to team operational objectives by maximizing efficiency and team productivity while participating in continuous learning opportunities to grow solution expertise including leading regular team meetings.
• Building and configuring EHR applications to meet complex customer requirements and managing requests from your clients related to your area(s) of application expertise.
• Accurately completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved while still meeting SLAs.
• Continuously developing and improving workflows and processes while following proper change control policies for application builds and configurations.
• Leading application management work for client(s) in relevant application module across multiple engagements providing status updates directly to clients including as needed.
• Manage multiple complex projects simultaneously while demonstrating success in managing client engagements including Director and C-level relationships.
• Working on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary, directed, assigned, or requested.

Skills

Team leadership

EHR modules knowledge

Problem solving

Communication skills

Microsoft Office

Customer service

ITIL knowledge

Education

BS/BA in related field

Certification in EHR modules

Tools

Ticketing systems

Job description

Nordic seeks a Manager for Epic Application Management to mentor a team of Analysts and Advisors, delivering expert EHR design, build, testing and troubleshooting for Nordic clients.

You will partner with Managed Services leadership on workforce planning, oversee complex projects, manage client engagements including Director and C-level relationships, and ensure SLA-driven delivery while driving continuous improvement across applications and processes.