Epic-Driven Patient Access Specialist - Dermatology

FMOL Health; Baton Rouge (LA); On-site; USD 28,000 - 36,000; Full time

Job summary

FMOL Health in Baton Rouge is seeking a patient access representative responsible for registering patients in the EMR, verifying insurance, and collecting required payments. You will ensure a best-in-class patient experience while following established guidelines under close supervision.

You will work with physicians and nursing staff to coordinate referrals, update patient records, and support billing workflows, including arranging payment plans and clarifying patient financial responsibility.

Qualifications

• Experience: 6 months experience in a customer service/front desk role or a graduate of a front office/medical office program. Bachelor's degree may substitute for experience.
• Education: High School Diploma or Equivalent
• Special Skills: Professional demeanor, excellent customer service skills, ability to multi-task, critical thinking, demonstrated computer literacy, ability to learn and demonstrate proficiency in Epic during the introductory period.

Responsibilities

• Register patients accurately in EMR; verify insurance coverage and collect required payments.
• Explain billing procedures and anticipated charges to help patients understand their liability.
• Monitor patient flow and accounts to determine financial responsibility and arrange payment plans.
• Assist patients with access to government and community resources for health care services.
• Coordinate with physicians and nursing staff to ensure referrals meet payor requirements in a timely manner.

Skills

Professional demeanor

Excellent customer service skills

Ability to multi-task

Critical thinking

Demonstrated computer literacy

Proficiency in Epic

Education

High School Diploma or Equivalent

Job description

FMOL Health in Baton Rouge is seeking a patient access representative responsible for registering patients in the EMR, verifying insurance, and collecting required payments. You will ensure a best-in-class patient experience while following established guidelines under close supervision.

You will work with physicians and nursing staff to coordinate referrals, update patient records, and support billing workflows, including arranging payment plans and clarifying patient financial responsibility.