Epic CRM Product Manager - Customer Care Leader

RXinsider LTD.; Madison (WI); On-site; USD 61,000 - 123,000; Full time

Job summary

Abbott is seeking a Customer Care Product Manager‑ Epic to translate business needs into scalable Epic‑based capabilities. Based in Madison, WI with onsite presence four days per week, you will own the product vision, roadmap, and backlog, collaborating with Epic Cheers/CRM and Agile teams to deliver value across stakeholders.

You will gather requirements, write user stories and acceptance criteria, define KPIs, and drive data‑driven decisions to improve product outcomes in a cross‑functional

Qualifications

• Experience with cross-functional teams to deliver products/services.
• Knowledge of modern product management techniques including discovery and delivery.
• Ability to translate complex requirements into epics, features, stories, and acceptance criteria.

Responsibilities

• Translate business needs into high‑level requirements for work assignments of medium complexity.
• Define acceptance criteria for product features and ensure understanding by the delivery team.
• Develop and maintain the product roadmap and backlog for Epic-based capabilities.
• Collaborate with QE to ensure quality, performance and reliability of the product.
• Communicate product strategy and progress to stakeholders and executives.

Skills

Cross-functional teamwork

Epic/CRM experience

Agile methodologies

User story writing

Data-driven decision making

Education

Bachelor’s Degree in related field

Associate degree + 2 years relevant experience

Tools

Epic Cheers/CRM

MyChart

Product management tools

Job description

Abbott is seeking a Customer Care Product Manager‑ Epic to translate business needs into scalable Epic‑based capabilities. Based in Madison, WI with onsite presence four days per week, you will own the product vision, roadmap, and backlog, collaborating with Epic Cheers/CRM and Agile teams to deliver value across stakeholders.

You will gather requirements, write user stories and acceptance criteria, define KPIs, and drive data‑driven decisions to improve product outcomes in a cross‑functional