EPIC Configuration Analyst - Expert

0090 Presbyterian System Services; New Mexico; Hybrid; USD 100,000 - 176,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability (short/long)

Life Insurance

Wellness program

Job summary

Presbyterian Healthcare Services in New Mexico is seeking an Epic Configuration Analyst - Expert to join a remote NM-based team. The role requires deep Epic knowledge, designing, building, testing, and maintaining configurations, and providing Tier-2 support with on-call duties.

You will collaborate with Epic SMEs and end users to tailor the system, analyze workflows, create specs and test cases, and ensure changes comply with policies.

Qualifications

• Bachelor's degree plus 3 years of IT or business experience.
• 3 years of Epic specific experience.
• Epic certified in supporting application plus additional proficiency/certifications in related area.
• 6 years' of additional experience can be substituted in lieu of degree.

Responsibilities

• Provide tier-2 support of Epic incidents, including on-call coverage.
• Design, build, test, and maintain Epic configurations and solutions.
• Analyze workflows, data, and technical issues related to Epic software.

Skills

Epic Configuration

IT Experience

Business Experience

Education

Bachelor's degree + 3 years IT/business experience

Epic certification

Tools

Epic System Software

Job description

Location Address

Remote Office Santa Fe, NM 87501

Compensation Pay Range

Minimum Offer $100,152.00 Maximum Offer $175,718.40

Now Hiring: EPIC Configuration Analyst - Expert

Summary: Build your Career. Make a Difference.

Presbyterian is hiring a skilled EPIC Configuration Analyst - Expert

Type of Opportunity

Full time

Job Exempt

Yes

Job is based

Remote Workers New Mexico

Work Shift

Days (United States of America)

Responsibilities

This position is responsible for in-depth knowledge of assigned Epic System software. This position conducts regular day-to-day communication, reviews software, demonstrates a deeper understanding of business operations, and works with Epic, Subject Matter Experts, and end users to tailor the system to fit the organization's needs. This position routinely performs in-depth analysis of workflows, data collection, and other technical issues associated with the use of Epic software; is responsible for design, build, testing, and maintain those solutions Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required. Perform analysis to resolve application incidents, maintenance items, enhancement requests, upgrades / updates, and projects, collaborating with colleagues and across teams. Develop and maintain requirements / specifications and test cases for new or enhanced functionality to department applications. Ensure the test scripts have been created, reviewed, and updated to reflect workflow solutions. Modify Epic records, tables, and master files to support the application design, additions, and changes. Implement changes using documented procedures that are compliant with departments policies and procedures. Actively participate and contribute in team and cross-team meetings and maintain appropriate meeting records. Have expert understanding of your supported application, integration and general understanding of most all other Epic applications. Work independently 100% of the time Anticipate add on work and accomplish both within schedule. Role model for projects. Promote teamwork within and with other teams Role model for others, is well respected by team and customer Make recommendations, review and test changes, enhancements, and each new release as assigned. Ensure the test scripts have been created, reviewed, and updated to reflect workflow solutions. Support the training team by keeping trainers abreast of new functionality and system changes. Understanding of workflows, integration between application, downstream systems, and integrated workflows. Create new workflows with collaboration of SME Create solutions that allow our end users to be more productive and effective. Advocate for our customers. Mentor and teach others including other mentors. Tailor your mentoring to the individual mentees needs. Guide other analysts within your team and across teams. Go to person for team members and end user to have a productive discussion on application, operations and workflows. Ability to troubleshoot outside of your application. Recommend and implement opportunities for knowledge transfer/mentorship. Create presentations and present to large cross functional groups with effective Q&A Analyze new functionality in new releases to identify impact. Ensures all quality assurance processes are followed, including change management and testing efforts. Facilitate meetings. Drive integrated group to next steps and provide notes and follow up.

• Functional leader within the team and across teams, team advocate for change management and independently get others on board.
• Identify and implement process improvements for your team and across multiple teams/areas.
• Identify and make recommendations to operations proactively, creating solutions independently.
• Build and/or help maintain relationships with other Epic customers.
• Assist with developing a strategy for a given area.
• Works with the leadership in the assessment of projects for scoping and timelines.

Qualifications

• Bachelor's degree plus 3 years of IT or business experience.
• 3 years of Epic specific experience.
• 6 years' of additional experience can be substituted in lieu of degree.
• Epic certified in supporting application plus additional proficiency/certification/badges in related application area.

Benefits

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits. Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses. Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

Our Story

Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, nurses, employees, board members, and volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than one in three New Mexicans. We are part of New Mexico's history and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.

Why Work at Presbyterian?

As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

EEO and Diversity Statement

AA/EOE/VET/DISABLED.

PHS is a drug-free and tobacco-free employer with smoke free campuses.

We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services