Remote Senior EPIC Configuration Analyst (Grand Central and Prelude)

Presbyterian Healthcare Services; Albuquerque (NM); Hybrid; USD 81,432 - 124,321; Full time

Job summary

Presbyterian Healthcare Services is seeking a Remote Senior EPIC Configuration Analyst (Grand Central and Prelude) to join a full-time, exempt team. The role focuses on in-depth EPIC knowledge, collaboration with SMEs, and tailoring the system to fit clinical and revenue workflows.

Responsibilities include incident support, requirements development, testing, and cross-team collaboration. Hybrid option with remote work for eligible candidates across the United States.

Qualifications

• Bachelor's degree plus 2 years of IT or business experience.
• 2 years of Epic-specific experience; 6 years can substitute for the degree.
• Epic certified in supporting application; related area badges encouraged.
• Grand Central AND Prelude Certifications are required.

Responsibilities

• Provide tier-2 support for incidents, including 24/7 on-call as needed.
• Analyze incidents, maintenance items, upgrades, and projects with teammates.
• Develop requirements and test cases; maintain test scripts and workflows.
• Modify Epic records and master files to support design changes.
• Lead meetings; document notes and follow-ups; promote teamwork.

Education

Bachelor's degree

2 years IT or business experience

Tools

Epic Grand Central Certification

Epic Prelude Certification

Job description

Location Address: 9521 San Mateo NE Albuquerque, NM 87113-2237

Compensation Pay Range: Minimum Offer $81,432.00 – Maximum Offer $124,321.60

Position: Remote Senior EPIC Configuration Analyst (Grand Central and Prelude) – Full time, exempt

Summary: Build your Career. Make a Difference. Presbyterian is hiring a skilled EPIC Configuration Analyst. This position is responsible for in-depth knowledge of assigned Epic System software. This position conducts regular day‑to‑day communication, reviews software, demonstrates a deeper understanding of business operations, and works with Epic, Subject Matter Experts, and end users to tailor the system to fit the organization’s needs.

Responsibilities

• Provide tier‑2 support of application incidents reported through the help desk, including 24/7 on‑call coverage as required.
• Perform analysis to resolve application incidents, maintenance items, enhancement requests, upgrades / updates, and projects, collaborating with colleagues and across teams.
• Develop and maintain requirements/specifications and test cases for new or enhanced functionality to department applications. Ensure the test scripts are created, reviewed, and updated to reflect workflow solutions.
• Modify Epic records, tables, and master files to support the application design, additions, and changes.
• Implement changes using documented procedures that are compliant with department policies and procedures.
• Actively participate and contribute in team and cross‑team meetings and maintain appropriate meeting records.
• Have advanced understanding of the supported application, integration, and general understanding of clinical/revenue cycle applications.
• Work independently 100% of the time.
• Promote teamwork within and with other teams.
• Support the training team by keeping trainers abreast of new functionality and system changes.
• Understand workflows, integration between application, downstream systems, and integrated workflows.
• Create new workflows in collaboration with SMEs.
• Create solutions that allow end users to be more productive and effective.
• Mentor and teach others.
• Serve as a go‑to person for team members and end users to have productive discussions on application, operations, and workflows.
• Create presentations and present to large groups with effective Q&A.
• Analyze new functionality in new releases to identify impact.
• Ensure all quality assurance processes are followed, including change management and testing efforts.
• Facilitate meetings, drive the group to next steps, and provide notes and follow‑up.
• Act as functional leader within the team, assist with change management.
• Identify and recommend process improvements for the team.
• Identify and make recommendations to operations proactively.
• Participate in strategic planning.
• Work with leadership in the assessment of projects for scoping and timelines.

Work Arrangement

Hybrid: In office expected for individuals within 60 miles of Albuquerque every Tuesday, Wednesday, Thursday.

Remote: Open to remote applicants in the United States, except for California, Illinois, North Dakota, New York, Ohio, Washington, and Wyoming.

Qualifications

• Bachelor's degree plus 2 years of IT or business experience.
• 2 years of Epic specific experience. Six years of additional experience can be substituted in lieu of a degree.
• Epic certified in supporting application plus additional proficiency/certification/badges in a related application area.
• Grand Central AND Prelude Certifications are required.

Benefits

All benefits‑eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short‑term and long‑term disability, group term life insurance and other optional voluntary benefits.

EEO Statement

AA/EOE/VET/DISABLED. PHS is a drug‑free and tobacco‑free employer with smoke‑free campuses.