Systems Analyst II, Epic Radiant/Cupid

WakeMed; Raleigh (NC); On-site; USD 95,000 - 120,000; Full time

Job summary

WakeMed is seeking a Systems Analyst II, Epic Clinical Applications to lead the build, implementation, and support of Epic Radiant and Epic Cupid. You will partner with Information Services, clinicians, and vendors to ensure Epic solutions drive quality patient care and efficient workflows.

You will analyze workflows, gather requirements, troubleshoot complex issues, and develop training materials for ongoing support and updates.

Qualifications

• Minimum 3 years of information technology experience in systems analysis.
• Experience gathering requirements and translating business needs into technology solutions.
• Epic Certification in the assigned application area is preferred.

Responsibilities

• Lead analysis, design, configuration, testing, implementation, and support of Epic clinical applications.
• Collaborate with end users to evaluate workflows and identify improvement opportunities.
• Serve as Tier 2 support for application issues and ensure high customer service levels.
• Create system documentation, training materials, and educational resources for updates.
• Work with leaders, report developers, and vendors to support reporting needs and regulatory requirements.

Skills

Requirements gathering

Workflow analysis

Troubleshooting

Communication

Relationship building

Education

Associate degree in Business

Associate degree in Healthcare

Associate degree in Technology

Tools

Epic Certification

Job description

Overview

At WakeMed, our mission is to improve the health and well-being of our community—and we do it by delivering outstanding, compassionate care.

Overview

At WakeMed, our mission is to improve the health and well-being of our community—and we do it by delivering outstanding, compassionate care.

We are hiring a Systems Analyst II, Epic Clinical Applications (Epic Radiant and Epic Cupid) to lead the build, implementation, optimization, and support of Epic clinical applications. In this role, you will serve as a key partner between Information Services, clinical and operational departments, and software vendors to ensure Epic solutions support high-quality patient care and efficient workflows. You will lead application enhancements, troubleshoot complex issues, and provide expert guidance on system design, configuration, testing, and ongoing support.

What You’ll Do

• Lead the analysis, design, configuration, testing, implementation, and support of assigned Epic clinical applications and system enhancements.
• Partner with end users to evaluate workflows, identify opportunities for improvement, and translate business needs into effective technology solutions.
• Serve as a Tier 2 support resource, investigating and resolving application issues while ensuring a high level of customer service.
• Develop system documentation, support materials, and training resources, while educating team members on application updates and enhancements.
• Collaborate with operational leaders, report developers, and vendors to support reporting needs, regulatory requirements, and data-driven decision making.

Who You Are

• Experienced in systems analysis, application support, or healthcare information technology, with at least 3 years of related experience.
• Skilled at gathering requirements, analyzing workflows, troubleshooting application issues, and implementing technology solutions.
• Able to build strong relationships across technical and operational teams and communicate complex information clearly.
• Associate degree in Business, Healthcare, Technology, or a related field preferred.
• Epic certification in the assigned application area and/or professional licensure or certification related to your field preferred.

Why WakeMed

At WakeMed, we believe technology plays a critical role in supporting exceptional patient care. Our team members are committed to collaboration, continuous improvement, accountability, and service excellence. We value diverse perspectives, support professional growth, and foster an environment where team members can make a meaningful impact on the health of our community.

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well‑being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Licensure

EPIC Certification in Area of Responsibility Preferred Certified/Licensed/Registered in Field of Practice Preferred

Education

Associate's Degree Business Preferred Associate's Degree Healthcare Preferred Associate's Degree Technology Preferred

Experience

3 Years Information Technology - Systems Analysis Required