Epic Clinical Delivery Lead

RSM US LLP; Charlotte (NC); Hybrid; USD 95,000 - 192,000; Full time

Job summary

RSM US LLP in Charlotte, NC seeks an Epic Clinical Subject Manager & Project Manager to lead and deliver Epic clinical implementations and optimization programs within our Healthcare Technology Consulting Services team.

You will coordinate cross-functional teams, manage project plans, timelines, risks, and RAID logs, while ensuring quality and adherence to Epic best practices. Travel up to 75% may be required to support client engagements.

Qualifications

• Bachelor's degree or equivalent professional experience.
• Active Epic certification in at least one clinical Epic application is required.
• 7+ years of hands-on Epic clinical implementation, optimization, support, or healthcare operations experience.
• Experience supporting Epic clinical projects, implementations, or major workstreams.
• Strong understanding of ambulatory, inpatient, emergency, perioperative, pharmacy, or ancillary clinical workflows.
• Experience managing project plans, risks, timelines, and stakeholder expectations.
• Proven ability to support multiple concurrent engagements.
• Prior experience mentoring staff or leading small teams.

Responsibilities

• Perform hands-on Epic clinical delivery work across implementations, optimizations, upgrades, and stabilization engagements while serving as an Epic subject matter expert or workstream lead on client engagements as needed.
• Support clinical workflow design, build validation, testing, go-live readiness, post-go-live support, and command center operations during critical milestones.
• Analyze current-state clinical workflows and identify opportunities to improve provider efficiency, nursing workflows, patient throughput, documentation quality, patient safety, and user adoption.
• Ensure solutions align with Epic Systems best practices, regulatory expectations, and long-term sustainability.
• Coordinate cross-functional teams including physicians, nursing, ancillary departments, pharmacy, IT, training, testing, informatics, and third-party vendors while driving accountability across stakeholders.
• Develop and manage project plans, timelines, dependencies, RAID logs, meeting cadences, status reporting, and overall project execution discipline.
• Facilitate working sessions, steering committees, governance meetings, executive updates, and activation readiness planning.
• Support optimization assessments across Epic clinical workflows, governance models, provider adoption, staffing alignment, and operational performance.

Skills

Epic Certification

Travel 25–75%

Stakeholder management

Clinical workflows knowledge

Project leadership

Education

Bachelor's degree

Equivalent professional experience

Tools

Epic Systems

Project management tools

Job description

RSM US LLP in Charlotte, NC seeks an Epic Clinical Subject Manager & Project Manager to lead and deliver Epic clinical implementations and optimization programs within our Healthcare Technology Consulting Services team.

You will coordinate cross-functional teams, manage project plans, timelines, risks, and RAID logs, while ensuring quality and adherence to Epic best practices. Travel up to 75% may be required to support client engagements.