Epic Clinical Lead | Delivery & Transformation Supervisor

RSM US LLP; United States; Hybride; USD 95 000 - 192 000; Plein temps

Résumé du poste

RSM US LLP seeks a Healthcare Consulting Supervisor to lead Epic clinical delivery across implementations, optimizations, upgrades, and stabilization engagements. You will serve as an Epic SME or workstream lead on client engagements, ensuring high-quality delivery and adherence to best practices.

You will coordinate cross-functional teams, develop project plans, manage risks, and guide go-live readiness, training, and post‑go‑live support.

Qualifications

• Bachelor's degree or equivalent professional experience.
• Active Epic certification in at least one clinical Epic application is required.
• 7+ years of hands-on Epic clinical implementation, optimization, support, or healthcare operations experience.
• Demonstrated experience supporting Epic clinical projects, implementations, or major workstreams.
• Strong understanding of ambulatory, inpatient, emergency, perioperative, pharmacy, or ancillary clinical workflows.
• Experience managing project plans, risks, timelines, and stakeholder expectations.
• Proven ability to support multiple concurrent engagements.
• Prior experience mentoring staff or leading small teams.
• Strong written and verbal communication skills.
• Strong interpersonal skills and ability to work directly with CMIOs, CNOs, physicians, nurses, operational leaders, and client stakeholders.
• Ability to balance billable delivery responsibilities with team leadership contributions.
• Willingness and ability to travel as needed for client engagements (25%-75%).

Responsabilités

• Perform hands-on Epic clinical delivery work across implementations, optimizations, upgrades, and stabilization engagements while serving as an Epic subject matter expert or workstream lead on client engagements as needed.
• Support clinical workflow design, build validation, testing, go-live readiness, post-go-live support, and command center operations during critical milestones.
• Analyze current-state clinical workflows and identify opportunities to improve provider efficiency, nursing workflows, patient throughput, documentation quality, patient safety, and user adoption.
• Ensure solutions align with EpicSystems best practices, regulatory expectations, and long-term sustainability.
• Support optimization of provider documentation tools, order sets, preference lists, clinical decision support, in-basket workflows, patient flow tools, and interdisciplinary care coordination processes.
• Develop and manage project plans, timelines, dependencies, RAID logs, meeting cadences, status reporting, and overall project execution discipline.
• Coordinate cross-functional teams including physicians, nursing, ancillary departments, pharmacy, IT, training, testing, informatics, and third-party vendors while driving accountability across stakeholders.
• Facilitate working sessions, steering committees, governance meetings, executive updates, and activation readiness planning.
• Help maintain delivery quality, scope control, timeline adherence, and proactive issue escalation throughout engagements.
• Support optimization assessments across Epic clinical workflows, governance models, provider adoption, staffing alignment, and operational performance.
• Identify opportunities to improve documentation completion, care coordination, provider satisfaction, patient access to care, quality outcomes, and productivity metrics.
• Translate client pain points into actionable Epic enhancement strategies, future-state workflow designs, and prioritized improvement roadmaps.
• Supervise associates and senior associates by reviewing work quality, providing coaching, assigning tasks, and supporting career development.
• Support proposal development, RFP responses, scopes of work, client presentations, staffing plans, and effort estimates.
• Help create and maintain delivery templates, tools, standards, methodologies, and reusable practice assets.
• Participate in interviewing, onboarding, and coaching Epic consultants.
• Contribute to practice growth through strong delivery outcomes, trusted client relationships, and identification of expansion opportunities.

Connaissances

Epic certification

Epic clinical experience

Project management

Leadership

Communication skills

Travel readiness

Formation

Bachelor's degree or equivalent

Outils

Epic Systems

Description du poste

RSM US LLP seeks a Healthcare Consulting Supervisor to lead Epic clinical delivery across implementations, optimizations, upgrades, and stabilization engagements. You will serve as an Epic SME or workstream lead on client engagements, ensuring high-quality delivery and adherence to best practices.

You will coordinate cross-functional teams, develop project plans, manage risks, and guide go-live readiness, training, and post‑go‑live support.