Epic Clinical Application Analyst - C&R Tech

PwC International; United States; Remote; USD 95,000 - 140,000; Full time

Job summary

PwC International seeks an Epic Clinical Application Analyst to lead managed services for Clinical Application modules within the C&R Tech workstream. The role oversees break/fix, configuration maintenance, system optimization, upgrades, and cross-team collaboration.

Responsibilities include end-user support, training material development, and runbook maintenance, with emphasis on incident trend analysis and effective communication with executives, clinicians, and IT teams.

Qualifications

• Leads managed services operations for Clinical Application modules.
• Overseeing break/fix resolution, configuration maintenance, and system optimization within the C&R Tech workstream.
• Independently manages break/fix resolution, configuration changes, and ongoing system maintenance for Clinical Applications.
• Supports upgrade and patch cycles, collaborates across application teams, and mentors associates on operational procedures and troubleshooting techniques.
• Leads end-user support, ticket queues, SLA adherence, and escalation workflows.
• Analyzes incident trends to identify recurring issues and drive permanent fixes.
• Communicates effectively with executives, clinicians, and IT teams.

Responsibilities

• Leads complex configuration changes, system tuning, and maintenance activities across multiple Clinical Application modules.
• Validates configuration changes to ensure system integrity and alignment with operational needs.
• Oversees build activities for enhancements, patches, and upgrade cycles.
• Designs and leads regression and validation testing cycles for configuration changes, patches, and upgrades.
• Oversees and audits testing activities and coordinates testing across teams.
• Creates and maintains detailed operational documentation, governance standards, and knowledge transfer materials.
• Ensures runbooks and escalation procedures are current and comprehensive.
• Develops training materials focused on common issues, workarounds, and system tips to improve end-user self-sufficiency.

Job description

Epic Clinical Application Analyst - C&R Tech Role Details

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Epic Clinical Application Analyst - C&R Tech

Role Requirements

Role Summary

Leads managed services operations for Clinical Application modules, overseeing break/fix resolution, configuration maintenance, and system optimization within the C&R Tech workstream

Independently manages break/fix resolution, configuration changes, and ongoing system maintenance for Clinical Applications. Handles moderately complex tickets and service requests, performs root cause analysis, and implements approved fixes. Supports upgrade and patch cycles, collaborates across application teams, and begins mentoring associates on operational procedures and troubleshooting techniques.

System Configuration & Maintenance

Leads complex configuration changes, system tuning, and maintenance activities across multiple Clinical Application modules. Validates configuration changes to ensure system integrity and alignment with operational needs. Oversees build activities for enhancements, patches, and upgrade cycles.

Testing & Troubleshooting

Designs andleadsregression and validation testing cycles for configuration changes, patches, and upgrades. Oversees and audits testing activities.Troubleshootscomplex technical and workflow issues and coordinates testing across teams.

End-User Support & Training

Leads support operations including ticket queue management, SLA adherence, and escalation workflows. Develops training materials focused on common issues, workarounds, and system tips to improve end-user self-sufficiency.

Creates andmaintainsdetailed operational documentation, governance standards, and knowledge transfer materials. Ensures runbooks and escalation procedures are current and comprehensive.

Analytical & Technical Skills

Strong problem-solving and technicalexpertisewith Clinical Applications and utilities (reporting, security, integrations with third-party systems).Analyzesincident trends toidentifyrecurring issues and drive permanent fixes.

Communication Skills

Communicates effectively with executives, clinicians, and IT teams. Manages stakeholder expectations around system issues, change timelines, and service levels with confidence and professionalism.