Epic Clinical Application Analyst - Nursing

PwC International; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

PwC International is seeking an Epic Clinical Application Analyst focused on Nursing to lead managed services operations for Clinical Application modules, ensuring reliability and performance. The role includes mentoring teams, managing escalations, and driving process improvements.

Responsibilities cover configuration maintenance, testing, end-user training, and ensuring knowledge transfer with governance standards. Strong collaboration with clinicians and IT is essential.

Qualifications

• Strong problem-solving and technical expertise with Clinical Applications and utilities (reporting, security, integrations with third-party systems).
• Analytical skills to identify incident trends and drive permanent fixes.
• Excellent communication with executives, clinicians, and IT teams.

Responsibilities

• Leads managed services operations for Clinical Application modules, overseeing break/fix resolution and system optimization for Nursing workstream.
• Mentors analyst teams, manages complex issue escalations, and drives continuous improvement of support processes.
• Oversees build activities for enhancements, patches, and upgrade cycles.

Skills

Problem-solving

Clinical Applications

Stakeholder communication

Tools

Epic Systems

Reporting tools

Job description

Epic Clinical Application Analyst - Nursing Role Details

Epic Clinical Application Analyst - Nursing

Role Summary

Leads managed services operations for Clinical Application modules, overseeing break/fix resolution, configuration maintenance, and system optimization - for Nursing workstream

Leads managed services operations for Clinical Application modules, overseeing break/fix resolution, configuration maintenance, and system optimization.Mentorsanalystteams,manages complex issue escalations, and drives continuous improvement of support processes.Ensuressystem stability and alignment with operational goals through proactive monitoring, trend analysis, and process standardization.

System Configuration & Maintenance

Leads complex configuration changes, system tuning, and maintenance activities across multiple Clinical Application modules. Validates configuration changes to ensure system integrity and alignment with operational needs. Oversees build activities for enhancements, patches, and upgrade cycles.

Testing & Troubleshooting

Designs andleadsregression and validation testing cycles for configuration changes, patches, and upgrades. Oversees and audits testing activities.Troubleshootscomplex technical and workflow issues and coordinates testing across teams.

End-User Support & Training

Leads support operations including ticket queue management, SLA adherence, and escalation workflows. Develops training materials focused on common issues, workarounds, and system tips to improve end-user self-sufficiency.

Creates andmaintainsdetailed operational documentation, governance standards, and knowledge transfer materials. Ensures runbooks and escalation procedures are current and comprehensive.

Analytical & Technical Skills

Strong problem-solving and technicalexpertisewith Clinical Applications and utilities (reporting, security, integrations with third-party systems).Analyzesincident trends toidentifyrecurring issues and drive permanent fixes.

Communication Skills

Communicates effectively with executives, clinicians, and IT teams. Manages stakeholder expectations around system issues, change timelines, and service levels with confidence and professionalism.