Epic-Certified Client Systems Administrator

AMroute LLC; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

AMroute LLC seeks an Epic-certified Client Systems Administrator (ECSA) to support Hyperspace Web, Interconnect and MyChart infrastructure remotely in the USA. The role focuses on configuring, maintaining, and optimizing Epic client and web-server components for reliable service delivery.

The candidate must have at least three years of hands-on Epic ECSA experience in a hospital setting, with current certification covering HSW and Interconnect.

Qualifications

• At least three years of Epic ECSA experience in a hospital or health system.
• Current Epic ECSA certification covering Hyperspace Web and Interconnect.
• Proven production admin and troubleshooting in HSW, Interconnect and MyChart.
• Proficient in Windows Server, IIS, TLS certs, DNS, HTTP/HTTPS, and load-balancing.

Responsibilities

• HSW server environments: maintain, troubleshoot availability and performance.
• Interconnect: manage deployments, service health, endpoint availability.
• MyChart: support server-side components and troubleshoot with teams.
• Web platform: administer Windows Server and IIS; handle certificates and DNS.
• Change/release: plan, validate health, rollback procedures.
• Reliability: monitor health, automate checks, coordinate vendor escalations.

Skills

HSW administration

Interconnect admin

MyChart infra

Windows Server

IIS

TLS certificates

DNS/HTTP/HTTPS

PowerShell scripting

Job description

Job Title: Epic-Certified Client Systems Administrator (ECSA)

Location: Remote(USA)

Emphasis: Hyperspace Web (HSW), Interconnect, and MyChart

Position Summary

We are seeking an Epic-certified Client Systems Administrator with strong experience supporting Hyperspace Web (HSW), Interconnect, and MyChart infrastructure. The position is responsible for the configuration, availability, performance, and ongoing maintenance of these Epic client and web-server components.

The successful candidate must have a minimum of three years of experience working as an Epic ECSA in a hospital environment. This is an infrastructure administration role, not primarily a MyChart application-build or workflow-configuration position.

Key Responsibilities

• HSW administration: Maintain HSW server environments and configurations. Troubleshoot service availability, connectivity, and performance issues in partnership with application and infrastructure teams.
• Interconnect administration: Manage Interconnect environments, deployments, and service health. Coordinate with integration teams to investigate endpoint availability, connection failures, and web-service performance.
• MyChart infrastructure: Maintain the server-side components supporting MyChart. Coordinate changes and troubleshoot availability issues with MyChart application analysts, networking, and security teams.
• Web-platform operations: Administer supporting Windows Server and Internet Information Services (IIS) components. Coordinate certificate renewals, load-balancer changes, DNS dependencies, and secure connectivity.
• Change and release execution: Deploy approved updates across nonproduction and production environments. Prepare implementation plans, validate service health, and maintain rollback procedures.
• Reliability and incident management: Monitor infrastructure health, investigate recurring failures, automate operational checks, and maintain configuration records and support runbooks. Provide timely incident updates and coordinate vendor escalations.

Required Qualifications

• At least three years of hands-on Epic ECSA experience at a hospital or health system, including responsibility for production client-system infrastructure.
• Current Epic ECSA certification covering Hyperspace Web and Interconnect.
• Demonstrated production administration and troubleshooting experience with all three priority areas: HSW, Interconnect, and MyChart infrastructure.
• Working proficiency with Windows Server, IIS, TLS certificates, DNS, HTTP/HTTPS, and load-balancing concepts.
• Experience with Active Directory, virtualization, and PowerShell or comparable scripting for administrative automation.
• Ability to distinguish application, server, network, and database issues; coordinate troubleshooting across teams; and communicate clearly during service disruptions.

Preferred Qualifications

Epic ECSA MyChart certification and experience with F5 BIG-IP load balancing. Additional experience with Epic printing, Business Continuity Access, or other ECSA components is beneficial. Experience with cloud and automation also a plus.

Participate in a scheduled on-call rotation and perform approved after-hours maintenance. Coordinate changes to patient-facing and clinician-facing services with the appropriate operational owners, and follow established security and change-control procedures.