Epic ECSM (Epic Client Systems Manager)

ClinDCast LLC; Wesley Chapel (FL); On-site; USD 80,000 - 110,000; Full time

Job summary

A leading healthcare technology company is seeking an Epic Client Systems Manager to oversee the configuration and support of Epic Hyperspace and related applications. This remote role involves ensuring optimal performance, security compliance, and collaborating with various teams to enhance system operations.

Qualifications

• Experience with Epic Hyperspace and related applications.
• Strong background in client system management (Citrix, VMware).
• Knowledge of HIPAA compliance and security practices.

Responsibilities

• Configure and manage Epic Hyperspace client settings.
• Oversee installation and configuration of Epic client software.
• Develop and maintain scripts for automation tasks.

Skills

Performance Monitoring

Troubleshooting

Client Software Management

Security & Compliance

Automation & Scripting

Job description

Job Title: Epic ECSM (Epic Client Systems Manager)

Position Summary:

The Epic Client Systems Manager (ECSM) is responsible for the design, implementation, configuration, maintenance, and support of Epic Hyperspace and related applications in a Windows-based environment. The ECSM ensures optimal performance, security, and availability of the Epic client systems used by clinicians and support staff across the organization.

Key Responsibilities:

Epic Hyperspace Deployment: Configure and manage Epic Hyperspace client settings using Epic tools such as Hyperspace AutoUpdate (HSAU), System Pulse, and the ECSM dashboard.

Client System Management: Oversee the installation and configuration of Epic client software, including managing Citrix, VMware, and physical workstations or VDI environments.

Performance Monitoring & Troubleshooting: Monitor performance and resolve issues related to Epic client systems. Collaborate with application and infrastructure teams for troubleshooting complex issues.

Security & Compliance: Ensure client systems meet HIPAA and other compliance requirements. Implement security patches and updates.

Collaboration & Support: Work closely with Epic Application Analysts, Server/Network teams, and desktop support to maintain seamless operation of Epic systems.

Automation & Scripting: Develop and maintain PowerShell or other scripts for automation of deployments, configurations, and monitoring tasks.

Documentation: Create and maintain detailed technical and procedural documentation for Epic client system deployments and support.

This is a remote position.