Epic Cadence Scheduling Analyst - Template Optimization

Saint Luke's; Kansas City (MO); On-site; USD 70,000 - 110,000; Full time

Job summary

Saint Luke’s is seeking an experienced scheduling analyst to optimize provider capacity and patient access across ambulatory clinics and radiology services using Epic Cadence. You will design templates, manage session limits, and coordinate with clinical leaders to ensure efficient enterprise-wide schedules.

The role requires 3+ years in healthcare scheduling, strong analytical skills, and experience with Epic Cadence, MyChart, and ServiceNow.

Qualifications

• Minimum of three (3) years of experience in healthcare scheduling, patient access, or related operational role.
• Experience working with provider scheduling templates, scheduling optimization, or access-related workflows.
• Experience managing work through a ticketing or request management system with defined service expectations.
• Strong analytical skills with ability to interpret scheduling and utilization data.
• Demonstrated ability to manage detailed system configuration with a high degree of accuracy.

Responsibilities

• Design, build, maintain, and track complex provider scheduling templates in Epic Cadence, including new provider schedule builds and phased panel ramp-up planning.
• Manage session limits, scheduling structures, and template configurations to balance access, provider capacity, and operational needs.
• Work with operational and clinical leadership to understand the WHY and align templates with specialty access expectations.
• Implement and monitor approved scheduling and template changes to improve provider utilization and access.
• Manage scheduling requests through ServiceNow within SLAs (typically within three business days).
• Track ongoing access and template performance for assigned providers, identifying optimization opportunities.
• Serve as a technical expert in Epic Cadence and MyChart scheduling functionality and accurate system configuration.
• Collaborate with clinic and operational leaders to implement scheduling best practices and maintain Specialty Specific Access Expectations.

Skills

Scheduling experience

Analytical skills

Ticketing/ServiceNow workflow

Education

Associate’s Degree in healthcare, business, finance, nursing, or related field

Bachelor’s degree preferred

Tools

Epic Cadence

MyChart scheduling

ServiceNow

Job description

Saint Luke’s is seeking an experienced scheduling analyst to optimize provider capacity and patient access across ambulatory clinics and radiology services using Epic Cadence. You will design templates, manage session limits, and coordinate with clinical leaders to ensure efficient enterprise-wide schedules.

The role requires 3+ years in healthcare scheduling, strong analytical skills, and experience with Epic Cadence, MyChart, and ServiceNow.