Epic Cadence Template Optimization Specialist

Saint Luke's North Hospital; Kansas City, Beloit (MO, WI); On-site; USD 80,000 - 110,000; Full time

Job summary

Saint Luke's North Hospital is seeking a scheduling analyst to optimize provider templates and capacity across ambulatory clinics and radiology services. You will act as a technical expert for Epic Cadence and MyChart, implementing approved access strategies and managing template changes to improve patient access and provider utilization.

Key duties include building and maintaining complex scheduling templates, managing session limits, and coordinating with clinical leaders to ensure templates

Qualifications

• At least 3 years in healthcare scheduling or patient access.
• Experience with provider scheduling templates, scheduling optimization, or access workflows.
• Experience using ticketing systems with defined service levels.
• Strong analytical skills with ability to interpret scheduling and utilization data; accurate system configuration.
• Associate's Degree in healthcare, business, finance, nursing, or related field (or equivalent).

Responsibilities

• Design, build, maintain, and track complex provider scheduling templates in Epic Cadence, including new provider schedule builds and phased ramp-up planning.
• Manage session limits, scheduling structures, and template configurations to balance access, provider capacity, and operational needs.
• Collaborate with operational and clinical leadership to ensure templates align with specialty access expectations.
• Implement and monitor scheduling/template changes to improve provider utilization and reduce appointment lag.
• Manage scheduling and template requests through ServiceNow within SLA (typically three business days).
• Track template performance and identify opportunities for optimization across providers.
• Serve as a technical expert in Epic Cadence and MyChart scheduling functionality.
• Work with clinic and operational leaders to maintain specialty-specific access expectations.

Education

Associate's Degree in healthcare, business, finance, nursing, or related field

Tools

Epic Cadence scheduling

MyChart scheduling

ServiceNow

Job description

Saint Luke's North Hospital is seeking a scheduling analyst to optimize provider templates and capacity across ambulatory clinics and radiology services. You will act as a technical expert for Epic Cadence and MyChart, implementing approved access strategies and managing template changes to improve patient access and provider utilization.

Key duties include building and maintaining complex scheduling templates, managing session limits, and coordinating with clinical leaders to ensure templates