Capacity Management Advisor

SLMG Saint Luke's Physician Group, Inc.; Kansas City (MO); On-site; USD 120,000 - 160,000; Full time

Job summary

Saint Luke’s Health System in Kansas City is seeking a Capacity Management Advisor to lead specialty access initiatives across ambulatory and radiology services. You will partner with administrators, Medical Directors, and IT teams to optimize Ep ic templates, self-scheduling, and scheduling workflows.

The role emphasizes data-driven decision making, governance, and performance improvement, delivering insights to executive leaders and driving capacity utilization while maintaining patient and

Qualifications

• Five years of progressive experience in healthcare operations, ambulatory access, capacity management, or healthcare analytics.
• Experience influencing operational, clinical, or physician leadership and driving cross-functional change.
• Experience leading projects or initiatives that impact patient access, workflow design, or performance outcomes.
• Strong analytical skills with experience using data to identify trends, performance gaps, and improvement opportunities.
• Epic Cadence proficiency or advanced experience; obtain proficiency within 6 months of hire.

Responsibilities

• Design and optimize provider templates, auto-search functionality and scheduling workflows in Epic.
• Align templates with specialty access expectations and drive capacity improvements.
• Evaluate self-scheduling capabilities and expand Epic scheduling features.
• Develop governance and decision frameworks balancing patient convenience with safety.
• Present data-driven insights to executive leaders to support decision-making.
• Continuously monitor scheduling pathway performance and refine decision trees.

Skills

Data analysis

Stakeholder engagement

Healthcare operations

Project leadership

Education

Bachelor's degree

Master’s degree preferred

Tools

Epic Cadence

Job description

Job Description Capacity Management Advisor Job Description Lead specialty specific initiatives to optimize patient access, ambulatory capacity, and provider schedule utilization across multiple service lines. Serve as a strategic partner and access expert in operational, clinical, and executive leadership to improve access performance in alignment with division-specific and organizational board-level access goals. The Advisor drives data-informed decision-making and access innovations through the development of specialty specific digital access strategies, scheduling workflow optimization and decision tree design, testing of build and ongoing optimization throughout programmatic growth and changes by improving patient throughput, and scheduling accuracy, efficiency, and effectiveness. This role enhances both patient and provider experience while supporting sustainable access and capacity management across ambulatory and radiology services.

Key Responsibilities:

• Partner with administrator and operational leaders, specialty Medical Directors, operational directors, clinic managers, and IT teams to design and optimize provider templates, auto-search functionality in Epic, scheduling decision trees and patient self- scheduling workflows Demonstrated understanding of how provider template design influences access to care and overall capacity, including effective template strategy (session limits, held time, and unavailable time) and ensuring alignment with Specialty Specific Access Expectations.
• Work in tandem with operational and clinical leadership partners in ambulatory and ancillary practices to ask clarifying questions to understand the WHY to get to root cause of what the provider or practice wants to accomplish from the providers template. Ensuring that provider templates are aligned with specialty specific access expectations.
• Evaluate clinical appropriateness, access impact, and operational readiness for expansion of self-scheduling capabilities.
• Continuously evaluate the expansion of self-scheduling capabilities and implementing new Epic technology.
• Develop governance and decision frameworks that balance patient convenience with clinical safety and scheduling integrity.
• Analyze complex access, capacity, and scheduling data to identify trends, performance gaps, and opportunities for specialty specific optimization.
• Develop and present data-driven insights and recommendations to operational, clinical, and executive leaders to support decision-making Continuously monitor scheduling pathway performance, including decision trees and self-scheduling logic, and recommend targeted refinements to improve appointment accuracy, reduce leakage and rework, optimize capacity utilization, and enhance the patient experience.

KPI:

Major Capacity Management Project Completion Rate Definition: Measures the organization’s ability to deliver planned, enterprise-priority Access initiatives on time and within approved scope to support strategic access, capacity, and patient experience objectives.

Metric: Percentage of approved Major Access Projects completed within the fiscal year, meeting defined scope, timeline, and success criteria.

Formula: (Number of Major Access Projects completed on time and within scope ÷ Total number of approved Major Access Projects for the year) × 100 Target: ≥85–90% of 4–8 Major Access Projects completed annual

Success Criteria:

• Project delivered by agreed milestone or fiscal year-end
• Scope objectives achieved and validated by executive sponsor
• Operational handoff completed
• KPI impact defined or realized
• No unresolved high-risk issues impacting Access performance

Preferred Qualifications:

• Experience leading ambulatory access or capacity management/scheduling initiatives in a multi-specialty environment
• Experience presenting operational performance insights to leadership
• Experience aligning operational initiatives with enterprise or board-level performance goals
• Experience designing or supporting digital patient access solutions such as patient self- scheduling, online scheduling tools, or patient portal scheduling workflows preferred
• Master’s degree in healthcare administration, informatics, business, or related field preferred

Required Qualifications:

• Five (5) years of progressive experience in healthcare operations, ambulatory access, capacity management, or healthcare analytics, including experience leading complex operational improvement initiatives
• Demonstrated experience influencing operational, clinical, or physician leadership and driving cross-functional change
• Experience leading projects or initiatives that impact patient access, workflow design, or performance outcomes
• Strong analytical skills with experience using data to identify trends, performance gaps, and improvement opportunities
• Bachelor’s degree in healthcare, business, informatics, or a related field OR equivalent combination of education and experience (Optional) Epic Cadence proficiency or advanced experience in ambulatory scheduling workflows required, including the ability to guide system design decisions, evaluate workflow impact, and provide strategic oversight of scheduling structures (Direct hands-on template build not required, but understanding of how system design affects access performance is expected.) (Optional) *Required to obtain Epic Cadence proficiency within 6 months of hire. * Job Requirements Applicable Experience: 3-5 years Bachelor's Degree

Job Details

Full Time Day (United States of America)

Saint Luke’s Health System includes 18 hospitals and campuses across the Kansas City region, home care and hospice, behavioral health care, dozens of physician practices, a life care senior living community, and more.