Template & Scheduling Specialist (Epic Cadence)

St. Luke’s University Health Network; Allentown (Lehigh County); Hybrid; USD 45,000 - 65,000; Full time

Job summary

St. Luke's University Health Network is seeking a Scheduling Template Specialist to build and maintain provider templates across specialties within the Access Center.

You will collaborate with capacity planning, clinical leaders, and IT to optimize templates and patient access, ensuring adherence to process guidelines. The role requires at least two years in healthcare scheduling and one year of template experience, with strong communication and time-management skills.

Qualifications

• Minimum of two years of scheduling experience in contact center.
• Minimum of one year of template experience.
• Healthcare scheduling experience preferred.
• Work from home eligibility per Network policy.

Responsibilities

• Builds, maintains, and modifies provider templates for all assigned specialties within the Access Center.
• Works with capacity planning and leadership to optimize ambulatory hour targets.
• Collaborates with practice administration on template optimization and best practices.
• Ensures templates are utilized as designed and communicates status of requests.
• Provides technical and administrative support to scheduling teams.

Skills

Strong communication

Compliance

Time management

Service-oriented

Flexible scheduling

Collaboration

Education

High school diploma

Associate or Bachelor's degree preferred

Job description

St. Luke's University Health Network is seeking a Scheduling Template Specialist to build and maintain provider templates across specialties within the Access Center.

You will collaborate with capacity planning, clinical leaders, and IT to optimize templates and patient access, ensuring adherence to process guidelines. The role requires at least two years in healthcare scheduling and one year of template experience, with strong communication and time-management skills.