Ambulatory Capacity & Scheduling Lead

Saint Luke's; Kansas City (MO); On-site; USD 120,000 - 170,000; Full time

Job summary

Saint Luke's seeks a Capacity Management Advisor to drive initiatives that optimize patient access, ambulatory capacity, and provider schedule utilization across service lines. You will partner with administrators, Medical Directors, and IT teams to design templates, auto-search functions in Epic, and self-scheduling workflows, ensuring alignment with access goals.

The role requires strong analytics, experience influencing leadership, and comfort presenting operational performance insights to

Qualifications

• Five (5) years of progressive experience in healthcare operations, ambulatory access, capacity management, or healthcare analytics.
• Demonstrated experience influencing operational, clinical, or physician leadership and driving cross-functional change.
• Experience leading projects impacting patient access, workflow design, or performance outcomes.
• Strong analytical skills with data-driven decision making.
• Bachelor’s degree in healthcare, business, informatics, or related field OR equivalent combination of education and experience.

Responsibilities

• Lead ambulatory access or capacity management initiatives across multiple service lines.
• Collaborate with administrators, Medical Directors, operational directors, clinic managers, and IT teams to design and optimize provider templates.
• Evaluate self-scheduling capabilities and Epic Cadence workflows.
• Develop governance frameworks balancing patient convenience with scheduling integrity.
• Analyze access and scheduling data to identify trends and opportunities for optimization.
• Present data-driven insights to leadership to support decision making.

Skills

Ambulatory access

Capacity management

Scheduling optimization

Data-driven decision making

Influencing leadership

Education

Bachelor's degree in healthcare, business, informatics, or related field

Master’s degree preferred

Tools

Epic Cadence proficiency

Epic scheduling templates

Job description

Saint Luke's seeks a Capacity Management Advisor to drive initiatives that optimize patient access, ambulatory capacity, and provider schedule utilization across service lines. You will partner with administrators, Medical Directors, and IT teams to design templates, auto-search functions in Epic, and self-scheduling workflows, ensuring alignment with access goals.

The role requires strong analytics, experience influencing leadership, and comfort presenting operational performance insights to