Epic Analyst - PB & HB Claims

Baton Rouge General Medical Center; Baton Rouge (LA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive benefits package

Epic certification support

Generous PTO and flexible positions

Job summary

Baton Rouge General is seeking candidates for the Epic Enterprise Project to drive revenue cycle optimization and Epic training. The role focuses on supporting, implementing, and optimizing Epic Revenue Cycle modules, training end users, and collaborating across clinical and financial teams.

Ideal candidates have Epic experience or certification, strong customer service, and 2–5 years in healthcare revenue cycle operations. BRG offers comprehensive benefits and development opportunities.

Qualifications

• Experience with Epic Revenue Cycle workflows and end-user training.
• Epic certification preferred for PB & HB Claims.
• Strong customer service orientation and proactive support for internal users.
• 2–5 years in healthcare, especially Revenue Cycle operations.

Responsibilities

• Provide Epic Revenue Cycle application support and training to users.
• Manage system maintenance, upgrades and optimal Epic utilization.
• Collaborate with operations, IT, and Epic reps to align with business needs.
• Deliver end-user training and on‑the‑elbow support as needed.

Skills

Epic Enterprise Project

Customer service

Communication skills

Workflow analysis

Training delivery

Revenue Cycle knowledge

Education

Bachelor's degree in information technology

Bachelor's degree in healthcare administration

Tools

Epic software

PC hardware troubleshooting

Job description

Epic Enterprise Project – Now Seeking Candidates with Revenue Cycle and/or Epic Principal Trainer Experience

Join Baton Rouge General's Epic Enterprise Project and drive innovation in healthcare by applying your Epic expertise and hands‑on Revenue Cycle experience.

Epic Enterprise Project Overview

This position plays a key role in Baton Rouge General's Epic Enterprise Project, a system‑wide initiative designed to enhance healthcare delivery through advanced electronic health record (EHR) technologies. In this role, you will support, implement, and optimize Epic Revenue Cycle applications, ensuring efficient financial workflows and a positive patient and staff experience. We strongly encourage applicants with Revenue Cycle, HIM, Patient Financial Services (PFS), Admissions, Billing, Coding, or Epic training backgrounds to apply. Experience supporting financial and administrative workflows provides critical insight into system configuration, end‑user training, and optimization opportunities.

What We're Looking For

• Completion of Epic‑related training projects and/or proficiency assessments
• Epic certification strongly preferred for PB and HB Claims
• Strong customer service orientation with the ability to support internal users professionally and proactively
• 2–5 years of experience in a healthcare‑related field, particularly within Revenue Cycle operations (registration, billing, coding, follow‑up, or related areas)
• Bachelor's degree in information technology, healthcare administration, or a related field strongly preferred
• 2–3 years of experience with personal computers; PC hardware troubleshooting experience helpful
• Ability to analyze workflows, identify issues, build and test system changes, and implement approved enhancements
• Strong communication skills and the ability to collaborate effectively with operational leaders, technical teams, and Epic representatives
• Demonstrated initiative, ethical standards, and commitment to privacy, security, and safety protocols

Candidates with Experience Such As the Following Are Highly Encouraged to Apply

• Revenue Cycle professionals with experience in patient access, charging, billing, claims, or follow‑up workflows
• HIM or Coding professionals with knowledge of documentation, coding, and reimbursement processes
• Epic Trainers, Credentialed Trainers, or Principal Trainers supporting Revenue Cycle applications
• Operational leaders or analysts with hands‑on Epic Revenue Cycle workflow knowledge

Why You'll Love Working With Us At Baton Rouge General

Our patients aren't the only ones we care for—we take care of our team, too. We offer the benefits, support, and resources needed to thrive both at work and at home.

• Comprehensive benefits package for you and your family
• Professional development and Epic certification support
• Employee perks including generous PTO, flexible positions, and the Baton Rouge General Fit! program
• Recognized as a leader in quality and one of the top healthcare employers in the state

Explore more employee perks: https://www.brgeneral.org/about/careers/perks

What You Will Do

• Provide Epic application and software support for Revenue Cycle–related systems and workflows
• Manage and prioritize system maintenance, upgrades, and optimal utilization of Epic applications
• Serve as a liaison between operational end users and technical teams to ensure system functionality aligns with business needs
• Act as a primary support contact for Epic Revenue Cycle application users
• Identify, troubleshoot, and resolve application issues, collaborating across teams as needed
• Support workflow design, system build, testing, and validation activities
• Implement system changes and enhancements requested by operational stakeholders
• Communicate regularly with Epic representatives and participate in project and governance meetings
• Collaborate with clinical, financial, and business teams to meet Epic project deliverables
• Develop a strong understanding of Revenue Cycle workflows to support ongoing optimization and training
• Deliver end‑user training, education, and at‑the‑elbow support as needed
• Monitor project status, timelines, and deliverables
• Perform all other duties as assigned

What Sets BRG Apart At Baton Rouge General

We are a community of caring professionals dedicated to delivering healthcare excellence. Our mission is to preserve and restore health, one person at a time. With over 600 licensed beds across three campuses, BRG provides the full spectrum of care—from maternity to hospice—and maintains a growing network of clinics throughout the region. If you have a Revenue Cycle or Epic training background and want to make an impact by improving financial and operational workflows through technology, we want to hear from you.