Epic Analyst Builder - Hospital Billing/Home Health

St. Luke's University Health Network; Allentown (Lehigh County); On-site; USD 65,000 - 90,000; Full time

Job summary

St. Luke’s University Health Network is seeking an Epic Analyst/Builder I to provide basic maintenance, support and development for assigned Epic applications.

The role involves testing, documenting, and communicating changes to operational leadership, and collaborating with instructional designers to build training materials. You will work with IT and clinical stakeholders to implement features, resolve issues, and support ongoing process improvements within a hospital network committed to

Qualifications

• Associate or bachelor’s degree in CS/IS or related field is preferred.
• Epic certification within one year or less is preferred.
• Healthcare IT experience is a plus.

Responsibilities

• Maintain, support and develop Epic applications.
• Resolve basic application issues and escalate complex cases.
• Test and maintain application/test scripts.
• Maintain change control standards and documentation.
• Develop and maintain training materials with instructional designers.
• Inform leadership about new release features and changes.

Skills

Maintenance & support

Issue resolution

Testing scripts

KB documentation

Training materials

Stakeholder collaboration

Process improvement

Project management

Education

Associate or Bachelor’s degree in CS/IS/Business/Healthcare

Epic certification within 1 year (preferred)

Tools

Epic

Job description

St. Luke’s is proud of the skills, experience and compassion of its employees. The employees of St. Luke’s are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient’s ability to pay for health care.

The Epic Analyst/Builder I is responsible for providing basic maintenance, support, and development to assigned applications. Resolves or facilitating resolution of basic reported application issues, testing and maintaining application/ integrated test scripts, developing and maintaining KB documentation, communicating new release of features/functionality and any application changes/revisions to operational leadership, and working with instructional designers to develop and maintain application specific training curriculum and materials.

JOB DUTIES AND RESPONSIBILITIES:

• Provides basic maintenance, support and development to assigned applications

• Resolves and/or facilitates resolution of basic reported application issues. Escalates more complex issues as appropriate

• Tests and maintains application and integrated test scripts

• Adheres to organization standards for system configuration and change control

• Develops, supports, and maintains KB documentation

• Informs leadership of new release features/functionality and changes/revisions that will impact operations

• Familiar with process improvement, demand management, and project management methodologies

• Maintains current knowledge of technology by attending appropriate continuing education training/seminars and reading related periodicals

• Collaborates and work with wide range of internal and external contacts, vendors, and stakeholders on behalf of SLUHN

• Works with Instructional Designers to develop and maintain application specific training curriculum and materials

PHYSICAL AND SENSORY DEMANDS:

Sitting for up to 7 hours per day, 4 hours at a time; standing for up to 7 hours per day, 4 hours at a time; walking for up to 2 hours a day, 1 hour at a time. Requires crouching, kneeling, and lifting of objects weighing up to 60 pounds, pushing objects weighing up to 80 pounds. Requires hand and finger dexterity to perform repairs of small equipment and to use computer equipment. Seeing as it relates to general, near, color, and peripheral vision. Hearing as it relates to normal and telephone conversations.

EDUCATION:

Associate or bachelor’s degree in computer science, Information Systems, Business Administration, Healthcare Administration or equivalent work experience is preferred. Epic Proficiency and/or certification is preferred. Must obtain Epic certification within one year or less of employment

TRAINING AND EXPERIENCE:

0 – 2 years of general computer experience is required. 0 – 2 years of healthcare experience is preferred. 0 – 2 years of Ancillary, Clinical, Patient Access, or Revenue Cycle experience is preferred. Epic Application experience is required. MS Office experience is required. Hospital knowledge/experience based on requirements of hiring team.

St. Luke’s University Health Network is an Equal Opportunity Employer.