Epic Analyst Builder - Hospital Billing/Home Health

St. Luke’s University Health Network; Allentown (Lehigh County); On-site; USD 65,000 - 90,000; Full time

Job summary

St. Luke's University Health Network is seeking an Epic Analyst/Builder I to provide basic maintenance and support for assigned applications.

The role involves testing, documenting, and communicating changes to operational leadership, and collaborating with instructional designers to maintain training materials. The incumbent will escalate complex issues, adhere to change control standards, and contribute to process improvement within the health system.

Qualifications

• Associate or bachelor’s degree in computer science, information systems, healthcare administration, or related field is preferred.
• Epic proficiency and/or certification is preferred; plan to obtain Epic certification within one year of employment.
• Experience with Epic applications and MS Office is expected.

Responsibilities

• Provides basic maintenance, support and development to assigned applications.
• Resolves and/or facilitates resolution of basic reported application issues.
• Escalates more complex issues as appropriate.
• Tests and maintains application and integrated test scripts.
• Follows change control and configuration standards.
• Develops, supports, and maintains KB documentation.
• Communicates new features and changes to leadership and operations.
• Collaborates with instructional designers to develop training materials.

Skills

Basic maintenance

Application support

Epic applications

KB documentation

Training materials

Change management

Stakeholder support

Education

Associate or bachelor’s degree in CS/IS/Healthcare Admin

Epic certification (preferred)

Epic certification within 1 year

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Epic Analyst/Builder I is responsible for providing basic maintenance, support, and development to assigned applications. Resolves or facilitating resolution of basic reported application issues, testing and maintaining application/ integrated test scripts, developing and maintaining KB documentation, communicating new release of features/functionality and any application changes/revisions to operational leadership, and working with instructional designers to develop and maintain application specific training curriculum and materials.

JOB DUTIES AND RESPONSIBILITIES:

• Provides basic maintenance, support and development to assigned applications
• Resolves and/or facilitates resolution of basic reported application issues
• Escalates more complex issues as appropriate
• Tests and maintains application and integrated test scripts
• Adheres to organization standards for system configuration and change control
• Develops, supports, and maintains KB documentation
• Informs leadership of new release features/functionality and changes/revisions that will impact operations
• Familiar with process improvement, demand management, and project management methodologies
• Maintains current knowledge of technology by attending appropriate continuing education training/seminars and reading related periodicals
• Collaborates and work with wide range of internal and external contacts, vendors, and stakeholders on behalf of SLUHN
• Works with Instructional Designers to develop and maintain application specific training curriculum and materials

PHYSICAL AND SENSORY DEMANDS:

Sitting for up to 7 hours per day, 4 hours at a time; standing for up to 7 hours per day, 4 hours at a time; walking for up to 2 hours a day, 1 hour at a time. Requires crouching, kneeling, and lifting of objects weighing up to 60 pounds, pushing objects weighing up to 80 pounds. Requires hand and finger dexterity to perform repairs of small equipment and to use computer equipment. Seeing as it relates to general, near, color, and peripheral vision. Hearing as it relates to normal and telephone conversations.

EDUCATION:

Associate or bachelor’s degree in computer science, Information Systems, Business Administration, Healthcare Administration or equivalent work experience is preferred. Epic Proficiency and/or certification is preferred. Must obtain Epic certification within one year or less of employment

TRAINING AND EXPERIENCE:

• 0 – 2 years of general computer experience is required
• 0 – 2 years of healthcare experience is preferred
• 0 – 2 years of Ancillary, Clinical, Patient Access, or Revenue Cycle experience is preferred
• Epic Application experience is required
• MS Office experience is required
• Hospital knowledge/experience based on requirements of hiring team.

St. Luke's University Health Network is an Equal Opportunity Employer.

Founded in 1872, St. Luke’s University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally. St. Luke’s is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke’s has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke’s was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, in 2025, St. Luke’s was named a Top Workplace in New Jersey for the third year in a row.

Learn More Here.