Epic Ambulatory Analyst

Computer Task; San Mateo (CA); On-site; USD 130,000 - 145,000; Full time

Job summary

CTG is seeking a skilled Epic Ambulatory Analyst for a remote role with occasional travel to San Mateo, CA client sites. The position supports 6+ month engagements, focusing on implementing and maintaining Epic Ambulatory solutions, workflows, and integrations.

Strong collaboration with clinicians and IT teams is essential, along with excellent communication skills. Required Epic Ambulatory Certification and 5+ years of experience in ambulatory settings.

Qualifications

• Epic Ambulatory configuration, workflows, and best practices.
• Understanding outpatient clinical workflows and healthcare operations.
• Experience with build, testing, and production support.
• Knowledge of population health concepts in ambulatory care.
• Strong communication with clinical and technical stakeholders.
• Analytical, problem-solving, and troubleshooting skills.

Responsibilities

• Analyze, design, configure, test, and implement Epic Ambulatory solutions.
• Collaborate with clinicians and staff to gather requirements and translate into system functionality.
• Support outpatient workflows to improve patient care and efficiency.
• Troubleshoot issues, perform root cause analysis, and implement scalable solutions.
• Assist with Epic upgrades, new feature rollouts, and testing.
• Create and maintain comprehensive documentation and training materials.

Skills

Epic Ambulatory

Clinical workflows

Analytical troubleshooting

Cross-functional collaboration

Documentation

Education

Bachelor's degree in Health Informatics / IT / Healthcare Admin

Epic Ambulatory Certification

Job description

Location:

Remote, travel up to 3 days a month; client location: San Mateo, CA

Duration:

6+ months

Duties:

• Analyze, design, configure, test, and implement Epic Ambulatory solutions aligned with organizational and clinical requirements
• Collaborate with clinicians, providers, and operational stakeholders to gather requirements and translate them into effective system functionality
• Support the design and optimization of outpatient/ambulatory workflows to enhance patient care delivery and operational efficiency
• Troubleshoot system issues, perform root cause analysis, and implement scalable, sustainable solutions
• Support system upgrades, enhancements, and special projects, including Epic version updates and new feature rollouts
• Develop and maintain comprehensive documentation including workflows, build specifications, and training materials
• Participate in integrated testing, user acceptance testing (UAT), and provide go-live and post-go-live support
• Ensure compliance with regulatory requirements, organizational policies, and Epic best practices
• Provide end-user support, issue resolution, and training as needed
• Monitor system performance and recommend improvements for usability, efficiency, and data integrity

Skills:

• Strong knowledge of Epic Ambulatory module configuration, workflows, and best practices
• Understanding of outpatient clinical workflows and healthcare operations
• Experience with system build, testing methodologies, and production support
• Knowledge of population health concepts and ambulatory care models
• Excellent verbal and written communication skills with the ability to engage both clinical and technical stakeholders
• Strong analytical, problem-solving, and troubleshooting capabilities
• Ability to manage multiple priorities in a fast-paced environment
• Detail-oriented with strong documentation and organizational skills
• Ability to work both independently and collaboratively across cross-functional teams

Experience:

• Epic Ambulatory Certification required
• 5+ years of experience implementing and supporting Epic in ambulatory/outpatient settings
• Experience working within healthcare systems or hospital environments preferred
• Healthy Planet Certification preferred

Education:

• Bachelor's degree in Health Informatics, Information Technology, Healthcare Administration, or a related field (or equivalent experience)

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

The expected base salary for this position ranges from $130,000 to $145,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients' digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years' experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what's next - working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG you'll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.