Epic Willow Analyst

Computer Task; San Mateo (CA); On-site; USD 140,000 - 155,000; Full time

Job summary

A leading IT solutions provider is seeking an experienced Epic Willow Analyst to support a new implementation focused on outpatient pharmacy services. The role involves designing and building pharmacy workflows, collaborating with various stakeholders, and ensuring regulatory compliance. The expected salary range is between $140,000 and $155,000 annually, with a competitive benefits package offered. Strong communication skills and experience with Epic systems are essential.

Qualifications

• Experience with Epic Willow Ambulatory implementation.
• Strong communication skills in English.
• Ability to work with diverse stakeholders.

Responsibilities

• Lead configuration and build within Epic Willow Ambulatory.
• Design outpatient dispensing workflows and refill protocols.
• Support integration with provider ordering workflows.

Skills

Epic Willow configuration

E-prescribing workflows

Stakeholder collaboration

Regulatory compliance

Job description

CTG is seeking an experienced Epic Willow Analyst.

Location: Remote
Duration:12 months

We are seeking an experienced Epic Willow Analyst to support a new Epic implementation focused on ambulatory pharmacy services. This role will lead the design, build, testing, and activation of outpatient pharmacy workflows within Epic Willow Ambulatory.

The analyst will partner with pharmacy leadership, ambulatory providers, nursing, revenue cycle, and IT stakeholders to ensure safe, efficient, and compliant outpatient medication workflows during implementation and go-live.

Key Responsibilities

Implementation & Build

• Lead configuration and build within Epic Willow Ambulatory for a net-new implementation.
• Design outpatient dispensing workflows, refill protocols, and medication work queues.
• Build medication records, pharmacy product records, NDC mapping, and formulary structures.
• Configure routing rules for e-prescribing, prior authorizations, specialty pharmacy, and retail pharmacy workflows.
• Support integration with provider ordering workflows and downstream systems.

E-Prescribing & Regulatory Compliance

• Configure and optimize electronic prescribing workflows, including controlled substances (EPCS).
• Support state PDMP integration and regulatory requirements.
• Ensure compliance with DEA, state board of pharmacy, and other regulatory standards.
• Build and support real-time prescription benefit (RTPB) and prior authorization integrations where applicable.

Revenue Cycle & Specialty Integration

• Collaborate with revenue cycle teams to support billing configurations and pharmacy claims workflows.
• Support 340B program configuration (if applicable).
• Assist with specialty pharmacy workflows, refill management, and adherence programs.
• Validate medication pricing and reimbursement setup.

Interfaces & Integration

• Partner with interface teams to support integrations with third-party pharmacy systems, wholesalers, and clearinghouses.
• Support SureScripts connectivity and troubleshoot transmission errors.
• Collaborate with ambulatory and clinical application teams to ensure end-to-end workflow integrity.

Testing & Go-Live Support

• Develop and execute build validation and integrated testing scripts.
• Support user acceptance testing (UAT).
• Participate in cutover planning and go-live activation.
• Provide at-the-elbow support during implementation and stabilization.

Documentation & Governance

• Maintain detailed build documentation and configuration records.
• Participate in medication governance and formulary review committees.
• Support training material development and knowledge transfer.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

To Apply

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Anisha Muralidhar at [e-mail]. Kindly forward this to any other interested parties. Thank you!

The expected base salary for this position ranges from $140,000 to $155,000 annually. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.

About CTG

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com.

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.