Epic Application Analyst: Third-Party Application Support

Computer Task; United States; On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

CTG is seeking an experienced Epic Application Analyst to support third-party applications integrated with Epic. You will manage technical components, integrations, certificates, and vendor coordination to ensure smooth operation between Epic and external systems.

Responsibilities include owning third-party apps connected to Epic, uploading and renewing certificates, overseeing upgrades and patches, and troubleshooting HL7, FHIR, and API interfaces. Strong communication with vendors is essential.

Qualifications

• 3+ years supporting Epic or integrated healthcare IT systems.
• Hands-on with SSL/TLS certificates, API configurations, and vendor integrations.
• Experience with Epic integrations and third-party applications.
• Excellent communication and collaboration with vendors and internal teams.

Responsibilities

• Own and manage third-party applications connected to Epic.
• Upload, configure, and manage digital certificates for secure communication.
• Oversee application upgrades, patches, and regression testing.
• Manage API connections, vendor web services, and integration endpoints.
• Coordinate with external vendors to resolve outages and maintenance.
• Document configurations, integrations, and troubleshooting guides.
• Provide on-call support as required.

Skills

Epic Applications

Third-party Integrations

Certificate Management

API Configurations

System Upgrades & Patches

Interface Troubleshooting HL7/FHIR/API

Job description

CTG is seeking an experienced Epic Application Analyst with strong hands-on experience supporting third-party applications integrated with Epic. This role is responsible for managing the technical components, integrations, certificates, and vendor coordination required to ensure smooth operation and connectivity between Epic and external systems

Key Responsibilities

• Serve as the primary owner for assigned third-party applications connected to Epic, ensuring stability, performance, and seamless interoperability.
• Upload, configure, and manage digital certificates required for secure communication between Epic and external systems.
• Oversee application upgrades, version patches, maintenance releases, and related regression testing.
• Manage and troubleshoot API connections, vendor web services, and integration endpoints.
• Identify, analyze, and resolve interface issues, including HL7, FHIR, and API-based connections.
• Coordinate with external vendors to resolve technical issues, manage scheduled maintenance, and respond to outages or downtime events.
• Work with internal interface teams to ensure accurate routing, message flow, and system connectivity.
• Execute testing cycles (unit, integrated, and UAT) for changes impacting third-party applications.
• Maintain detailed documentation covering configuration, certificates, integrations, workflows, and troubleshooting guides.
• Provide on-call or after-hours support as required for outages, upgrades, or urgent vendor changes.

Required Qualifications

• 3+ years of experience supporting Epic applications or integrated healthcare IT systems.
• Strong technical background supporting third-party vendor applications, preferably within a healthcare environment.
• Hands-on experience with:
  • Certificate management (SSL/TLS certificate uploads & renewals)
  • API configurations and vendor integrations
  • Application upgrades, patches, and versioning
  • Troubleshooting interface issues (HL7, FHIR, APIs)
• Ability to analyze complex system problems and provide efficient, well-documented solutions.
• Excellent communication skills, with the ability to collaborate directly with vendors and internal teams.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

The expected base salary for this position ranges from $110,000 to $120,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained.

• In addition to salary, a competitive benefit package is also offered.

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what's next - working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you'll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.