Epic Access Optimization Analyst I - Capacity Management

Cleveland Clinic; Cleveland (OH); Hybrid; USD 52,000 - 80,000; Full time

Job summary

Cleveland Clinic is seeking an Access Optimization Analyst I to support the Epic Cadence application, including template build and testing for new implementations. The role handles change requests and routine maintenance while coordinating with teams to ensure timely delivery of requests. Remote work from 8:00 a.m.

to 5:00 p.m. with on-site visits in Northeast Ohio three to four times monthly. The successful candidate will analyze and build Epic workflows, support physician practice

Qualifications

• Two years of Epic system experience in outpatient settings.
• Strong analytical, presentation, and communication skills.
• High School diploma or Associate’s degree.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Visio).

Responsibilities

• Analyze, create and maintain SER Masterfile provider records.
• Epic scheduling template build; creation, maintenance, and oversight.
• Create change request tickets, ensure data completeness and documentation.
• Monitor change requests from submittal through testing and implementation.
• Assist with onboarding physician practices into front-end Epic systems.
• Provide end-user support and demonstrations of the Epic system.

Skills

Analytical skills

Communication skills

Presentation skills

Teamwork

Self-motivation

Education

High School diploma or GED

Associate degree

Tools

Epic Cadence

Excel

Word

PowerPoint

Visio

Job description

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.

As an Access Optimization Analyst I, you will support the Epic Cadence application, specifically Epic template build, testing for new implementations, and enhanced application requests. In this role, you will process change request tickets and routine maintenance requests while supporting the change request process for enterprise-wide Epic IT systems. You will coordinate with others to ensure small‑to‑medium‑sized requests are completed with available resources while following established standards to provide the best possible access process. You will also support the integration of new physician practices into front‑end Epic systems.

A caregiver in this role works remotely from 8:00 a.m. – 5:00 p.m. and is required to work onsite in Northeast Ohio three to four times per month.

To be considered for this position, candidates must reside in Northeast Ohio.

A caregiver who excels in this role will:

• Analyze, create and maintain SER Masterfile provider records to meet standards of Meaningful use.
• Epic scheduling template build; creation, maintenance, and oversight.
• Create change request tickets, ensure completeness of data and maintain current documentation.
• Evaluate change request tickets against established operational and scheduling standards and in the context of patient access and care, provider practice criteria, Institute goals and enterprise‑wide scheduling.
• Monitor the change request ticket from submittal through testing, validation, and implementation.
• Verify accuracy of questionnaire and/or decision tree flow after implemented change.
• Assist with the analysis and building of visit types, panels, provider and resource pools.
• Provide input for updating existing Epic workflows or capturing data for new Epic workflows.
• Provide end‑user support, demonstrations of the Epic system, and other duties pertinent to onboarding and education.
• Establish credibility at all levels within the department and promote a problem‑solving partnership with colleagues.
• Model outstanding customer service behavior, including timely and effective follow‑up with customers.
• Support physician practice integration into front‑end Epic systems including discovery.
• Build relationships internally with the Institute stakeholders and externally with the Epic ITD team to ensure updates are applied and rolled out successfully.
• Other duties as assigned.

Minimum qualifications for the ideal future caregiver include:

• High School diploma/GED and two years of Epic system experience in an outpatient setting (preferably in an academic medical center) or two years supporting Epic applications that includes optimizing
• OR Associate’s degree and one year of experience
• Solid understanding of workflows in the ambulatory environment
• High degree of self‑motivation, versatility, and flexibility
• Experience and comfort working at all levels of a health care organization
• Strong analytical, presentation, and communication (both verbal and written) skills
• Microsoft Office proficiency in Excel, Word, PowerPoint, & Visio
• Demonstrated leadership, team, organizational, and problem‑solving skills

Preferred qualifications for the ideal future caregiver include:

• Associate’s degree
• Epic Cadence experience
• Completion of Edit Template Training
• Experience supporting ambulatory operations or access transformation initiatives
• Exposure to process improvement methodologies such as Lean, Six Sigma, or project facilitation
• Experience supporting multi‑specialty provider practices

Physical Requirements:

• Ability to perform work in a stationary position for extended periods.
• Ability to travel throughout the hospital system.
• Ability to operate a computer and other office equipment.
• Ability to communicate and exchange accurate information.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required.

Pay Range

Minimum Annual Salary: $52,270.00

Maximum Annual Salary: $79,727.50

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).