Clinical Administrative Assistant II - Sleep Disorders Center

Cleveland Clinic; Cleveland (OH); Hybrid; USD 23,000 - 33,000; Full time

Benefits offered by this job

Hybrid work after orientation

Job summary

Cleveland Clinic's Main Campus is seeking a Clinical Administrative Assistant II in the Sleep Disorders Center to create a seamless patient and provider experience. You will schedule appointments, manage calendars, answer multiline phones, and deliver exceptional customer service in a fast-paced healthcare environment.

This role supports a growing department with opportunities to learn about research studies and projects, while collaborating with medical staff to ensure smooth operation.

Qualifications

• High School Diploma or GED is required.
• 3 years of administrative assistant experience in a professional setting.
• Associate Degree or Bachelor’s Degree may substitute two years of experience.
• Experience with Electronic Medical Records (EMR).
• Must complete EPIC training during first year.
• Experience using Microsoft Office Suite products (Outlook, Word, Excel or PowerPoint).
• Experience may be assessed with an online Skills Assessment.

Responsibilities

• Manage incoming correspondence for disbursement to the appropriate practice.
• Serve as the first point of contact for referrals and patient inquiries; triage as needed.
• Manage external medical records, including calls and EPIC data entry.
• Effectively document and convey patient matters to appropriate medical professionals and initiate pending orders and labs.
• Manage physician clinic schedules, slot management, and scheduling error reconciliation.
• Collect insurance information and forward to Patient Financial Advisors.
• Assist patients with check-in for virtual appointments.
• Initiate patient referral processes and monitor referrals for empaneled patients.
• Assist with messages and inbound calls.
• Other duties as assigned.

Education

High School Diploma or GED

Associate Degree or Bachelor’s Degree may substitute two years of experience

Tools

EPIC training

Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

Job description

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Clinical Administrative Assistant II in the Sleep Disorders Center, you’ll play an important role in creating a seamless experience for both patients and providers. From scheduling patient appointments and managing physician and APP calendars to answering multiline phones and providing exceptional customer service, you’ll help keep the department running smoothly in a fast-paced healthcare environment. You’ll work closely with medical staff and patients while gaining valuable experience supporting a specialized area of care.

This is an exciting time to join the Sleep Disorders Center, with significant growth across the department and opportunities to grow your career throughout the enterprise. You’ll also have opportunities to learn more about research studies and projects, expanding your knowledge and experience beyond day-to-day administrative responsibilities.

Collaboration is at the heart of this team. With strong Press Ganey scores for teamwork and collaboration, you’ll be part of a supportive environment where colleagues work together to deliver an exceptional patient experience and provide outstanding support to our providers.

A caregiver in this position works full-time, days, 8:00am—4:30pm. No weekends or holidays. Hybrid position once fully trained after a 90-day successful orientation period.

Patient Facing

• Manage incoming correspondence for disbursement to the appropriate practice.


• Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately.


• Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system.


• Effectively document and convey patient matters to appropriate medical professionals and initiate pending order and labs, etc.


• Manage physician clinic schedules, including slot management and reconciling scheduling errors.


• Collect insurance information, forward it to Patient Financial Advisors and follow-up as required.


• Assist patients with check-in for virtual appointments.


• Initiate patient referral processes and monitor referrals for empaneled patients.


• Assist with messages and inbound calls.


• Other duties as assigned.

Administrative

• Respond to provider’s emails and manage staff out-of-office arrangements.


• Respond to referral emails


• Schedule meetings, manage travel and reimbursement processes, and assist with recertification/licensing renewal.


• Offer IT assistance.


• Arrange and execute all department events and manage incoming mail.


• Take and transcribe meeting minutes.


• Other duties as assigned.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED


• 3 years of administrative assistant experience in a professional setting


• OR Associate Degree or Bachelor’s Degree may substitute two years of experience


• Experience with Electronic Medical Records


• Must complete EPIC training during first year


• Experience using Microsoft Office Suite products (Outlook, Word, Excel or Power Point)


• *Experience may be assessed with an on-line Skills Assessment

Preferred qualifications for the ideal future caregiver include:

• Associate’s Degree


• Healthcare experience


• Typing proficiency of with accuracy

Physical Requirements:

• Ability to perform work in a stationary position for extended periods


• Ability to operate a computer and other office equipment


• Ability to travel throughout the hospital system


• Ability to communicate and exchange accurate information


• In some locations, the ability to move up to 20 pounds

Personal Protective Equipment:

• Follows standard precautions using personal protective.

Pay Range

Minimum hourly: $16.47

Maximum hourly: $23.61

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).