Environmental Services Customer Success Lead

TRADEBE; New York (NY); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive pay

Student loan repayment assistance

Generous vacation and sick plans

Medical, dental, and vision coverage

401k retirement match

FSA and HSA accounts

Life and AD&D insurance

Career development opportunities

Leadership opportunities

Great work environment and culture

Job summary

Tradebe is seeking a Customer Success Manager in the United States to build strong, long-term relationships with key customers and drive retention, loyalty, and advocacy. You will be the primary contact for critical accounts, understand customer goals, and collaborate across departments to deliver value and a seamless experience.

Ideal candidates have a strong technical background in environmental services, with extensive industry knowledge and a willingness to travel 10–20% for customer

Qualifications

• Bachelor’s degree in Business Administration, Environmental, Chemistry, or related field.
• 5+ years in customer success, customer experience, or technical role in the industry.
• Extensive technical knowledge in Environmental Services.

Responsibilities

• Onboard new customers and guide internal teams through onboarding.
• Manage assigned accounts, monitor product adoption, and contribute to renewals.
• Identify cross-selling opportunities and coordinate with stakeholders across the customer’s organization.
• Create customer reports and insights with Sales Ops support for reviews and metrics.
• Proactively address customer issues with internal teams.
• Support billing issue identification with Finance and Operations.
• Promote a strong safety culture by adhering to EHS policies.

Skills

RCRA knowledge

Waste profiling

Organization

Communication

Customer success

Account management

Travel 10-20%

SAP

Education

Bachelor’s degree in Business Administration, Environmental, Chemistry, or related field

Tools

SAP

Job description

Tradebe is seeking a Customer Success Manager in the United States to build strong, long-term relationships with key customers and drive retention, loyalty, and advocacy. You will be the primary contact for critical accounts, understand customer goals, and collaborate across departments to deliver value and a seamless experience.

Ideal candidates have a strong technical background in environmental services, with extensive industry knowledge and a willingness to travel 10–20% for customer